IT operations management stories
Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.
Enterprises could cut outage risk as new governance controls let AI spot, explain and act on IT issues across complex digital estates.
Enterprises could gain earlier warning of outages as DXC OASIS uses AI agents and human oversight to unify fragmented IT operations.
It aims to cut manual work for IT teams by unifying multivendor infrastructure management through natural language prompts and human oversight.
SREs can now keep PromQL workflows intact as Elastic Observability brings metrics, logs and traces into one environment.
The expanded tie-up aims to automate telecoms, retail and IT workflows while giving enterprises tighter oversight of AI agents across both platforms.
Businesses testing AI in infrastructure management may gain tighter control over network data, compliance checks and change planning through the new server.
Businesses are turning to observability software to govern AI traffic and secure hybrid systems, as IDC sees the market rising to USD $4.39 billion by 2029.
Rising AI infrastructure bills are pushing teams to hunt for idle chips and bottlenecks, as GPUs account for 14 per cent of compute costs.
Analysts can now triage threats and trace outages from inside AI tools, as Elastic’s public preview cuts dashboard switching.
Public sector and critical infrastructure operators will gain more control over sensitive systems as Cisco broadens on-premises support across EMEA.
Businesses running AI across clouds and data centres may cut network deployment from weeks to minutes as Equinix trials a new automation layer.
The cloud-hosted backup tool aims to cut downtime for MSPs and IT teams hit by ransomware or outages, without their own DR kit.
Most IT teams now say AI is making their work more strategic and demanding, with 71% needing to double-check outputs.
Engineering teams are still losing two working days a week to debugging, as lack of production visibility leaves AI fixes hard to trust.
It aims to cut the need for multiple IT tools by combining patching, security alerts and remote support in one dashboard for distributed fleets.
IT teams could cut routine handling time as N-able connects live endpoint data to external AI models and embeds guidance in its consoles.
Customers across Ireland will get a single portal for service requests and incident updates as eir business shifts onto ServiceNow's AI platform later this year.
The utility has cut vulnerability response from days to hours, helping protect 900,000 South Australian homes and businesses from outage risk.
Demand for automated workplace IT has pushed ControlUp past USD $100 million ARR, lifting its valuation above USD $1 billion.