IT operations management Stories - Page 2

Global Stories

IT operations management stories

Freshworks data shows after-hours IT support gap widens

Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.

By Sofiah Nichole Salivio • 4 min read • Last month

Hybrid Cloud

LogicMonitor expands AI-led IT ops platform in ANZ

Enterprises could cut outage risk as new governance controls let AI spot, explain and act on IT issues across complex digital estates.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Digital Transformation

DXC launches OASIS for AI-era managed services oversight

Enterprises could gain earlier warning of outages as DXC OASIS uses AI agents and human oversight to unify fragmented IT operations.

By Mark Tarre • 5 min read • Last month

Hybrid Cloud

Ntt Data launches AI agent for multivendor IT estates

It aims to cut manual work for IT teams by unifying multivendor infrastructure management through natural language prompts and human oversight.

By Sofiah Nichole Salivio • 4 min read • Last month

Virtualisation

Elastic adds Prometheus ingestion & PromQL in Kibana

SREs can now keep PromQL workflows intact as Elastic Observability brings metrics, logs and traces into one environment.

By Mark Tarre • 3 min read • Last month

Data Analytics

ServiceNow & Google Cloud widen AI agent partnership

The expanded tie-up aims to automate telecoms, retail and IT workflows while giving enterprises tighter oversight of AI agents across both platforms.

By Sean Mitchell • 4 min read • Last month

Firewalls

IP Fabric launches MCP server for network operations

Businesses testing AI in infrastructure management may gain tighter control over network data, compliance checks and change planning through the new server.

By Catherine Knowles • 4 min read • Last month

Virtualisation

Gigamon launches AI tools as observability market grows

Businesses are turning to observability software to govern AI traffic and secure hybrid systems, as IDC sees the market rising to USD $4.39 billion by 2029.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Datadog launches GPU Monitoring to cut AI compute costs

Rising AI infrastructure bills are pushing teams to hunt for idle chips and bottlenecks, as GPUs account for 14 per cent of compute costs.

By Mark Tarre • 4 min read • Last month

Virtualisation

Elastic launches MCP apps for security & observability

Analysts can now triage threats and trace outages from inside AI tools, as Elastic’s public preview cuts dashboard switching.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Firewalls

Cisco launches sovereign infrastructure portfolio across EMEA

Public sector and critical infrastructure operators will gain more control over sensitive systems as Cisco broadens on-premises support across EMEA.

By Sofiah Nichole Salivio • 3 min read • Last month

Unified Communications

Equinix launches Fabric Intelligence for AI networks

Businesses running AI across clouds and data centres may cut network deployment from weeks to minutes as Equinix trials a new automation layer.

By Kaleah Salmon • 4 min read • Last month

Data Protection

N-able adds cloud disaster recovery service for MSPs

The cloud-hosted backup tool aims to cut downtime for MSPs and IT teams hit by ransomware or outages, without their own DR kit.

By Sofiah Nichole Salivio • 3 min read • Last month

Hybrid Cloud

AI shifts IT roles towards orchestration, SolarWinds says

Most IT teams now say AI is making their work more strategic and demanding, with 71% needing to double-check outputs.

By Sofiah Nichole Salivio • 4 min read • Last month

DevOps

AI code needs production debugging, Lightrun report finds

Engineering teams are still losing two working days a week to debugging, as lack of production visibility leaves AI fixes hard to trust.

By Shannon Williams • 4 min read • Last month

Endpoint Protection

Splashtop launches unified IT platform for endpoints

It aims to cut the need for multiple IT tools by combining patching, security alerts and remote support in one dashboard for distributed fleets.

By Shannon Williams • 3 min read • Last month

Digital Transformation

N-able launches MCP server and N-zo AI for UEM ops

IT teams could cut routine handling time as N-able connects live endpoint data to external AI models and embeds guidance in its consoles.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

IT operations management stories

Data Protection

eir business inks ServiceNow deal for managed services

Customers across Ireland will get a single portal for service requests and incident updates as eir business shifts onto ServiceNow's AI platform later this year.

By Karen Joy Bacudo • 4 min read • Last month