Insurance stories

Smart Communications has honoured leading Asia-Pacific firms, including ING and Westpac, with 2025 SCALE Awards for digital transformation and customer engagement.

Startec Dynamics introduces Athena, an affordable AI system enhancing motorcycle safety for millions, challenging the notion that transport AI is a luxury only for the elite.

Rubrik and Rackspace team up to launch a new managed recovery service, cutting cyber attack recovery from weeks to hours for key sectors like finance and healthcare.

FICO and dacadoo partner to boost life insurance risk assessments using AI, aiming for personalised policies and faster underwriting for insurers globally.

Disprz has surpassed INR ₹100 crore in annual recurring revenue, leveraging GenAI and focusing on Asia-Pacific expansion to boost enterprise skilling.

Star Union Dai-ichi Life Insurance has opened an IFSC Insurance Office at GIFT City, launching international insurance services for US dollar-denominated products.

Fraud cases in the UK surged by 12.5% in 2024, with identity fraud now comprising 59% of reports, highlighting a worrying trend in cybercrime tactics.

A Salesforce report reveals New Zealand consumers show mixed trust in AI within financial services, highlighting a growing expectation for lower fees and faster transactions.

A report reveals New Zealand enjoyed a rare year of minimal natural disasters in 2024, with insured losses plummeting to nearly zero from AUD $3.6 billion in 2023.

Macquarie Cloud Services has achieved Titanium status from Dell Technologies, highlighting its expertise and commitment to innovative cloud solutions.

The rapid rise of artificial intelligence is straining data infrastructures in the banking sector, revealing critical challenges in security and data quality.

Thales' 2025 Digital Trust Index reveals plummeting consumer trust in digital services, with 82% abandoning brands due to data privacy fears.

A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.

Research by Forrester reveals that insurers are focusing on driving growth and improving customer experience through AI investment and system modernisation by 2025.

A new survey by Infosys Knowledge Institute reveals a significant shift towards scaled AI deployment across industries, driven by reduced costs and improved success rates.

WTW has launched Radar Vision, an AI-driven monitoring tool for insurers, aimed at enhancing business performance and growth in the insurance sector.

A Fastly study reveals 93% of organisations have updated policies to protect CISOs from personal liability, though effectiveness remains unclear.

On International Women's Day 2025, the insurance sector is urged to prioritise empathy over policy, focusing on the real human impact on women and caregivers.

QBE Asia has appointed Ronak Shah as Chief Executive Officer of Wholesale Markets Asia, effective 1 March 2025, to strengthen its reinsurance operations across the region.

Celonis has launched four new Process Intelligence Apps in collaboration with partners, aimed at optimising industrial processes and reducing claims leakage.