Insurance news stories

Insurance companies must ensure they proactively address security challenges and protect the privacy of customer data.

The cyber threat landscape has always been worrisome, but today these concerns are heightened given an anticipated uptick in cyber-attacks from bad actors.

Smarter technology investments can streamline collaboration for insurers, increasing efficiency, lowering costs and providing a better customer experience. 

Open finance is expected to become the standard for consumers' financial welfare and empowerment, according to an Aotearoa fintech research report.

AXA is just one of the insurance and financial services companies targeted recently by cybercriminals, and there is a pressing need in this sector to tighten security controls.

In a market that values hyper-personalisation over all else, the importance of customer experience (CX) and user experience (UX) has proven to be what matters most to the public.

“As traditional insurers expand their ecosystems to remain competitive, they must increasingly consider the value achievable through trusted partners, including BigTechs, InsurTechs and non-traditional players."

As insurers continue to amass private data from millions of Australians, it's important that they demonstrate system and organisational controls (SOC) reporting.

Putting the right infrastructure solutions in place will help businesses reduce their risk profile by ensuring backups are protected from attack.

DKG had two goals: to create exceptional customer experiences and employee opportunities; and to build a business that is more competitive and future-ready.

While 2020 was one of the most challenging years for every business, those in financial services and insurance have fared better than most.

Join Sage and IBISWorld experts as they share their experiences and what the life of a CFO will look like going forward.

"Cybercrime is becoming increasingly sophisticated and is harming more and more Australians each day."

Artificial Intelligence is said to be one of the most revolutionary forces for the insurance and financial trades in New Zealand, according to a new report by the AI Forum of New Zealand.

A new survey has found Australian workers are struggling to disconnect while on vacation

At Adobe Symposium last week, Techday chatted to TAL Australia’s head of customer relationship management, Mike Nixon.

New Zealand rural insurer Farmers Mutual Group (FMG) has upgraded its digital programme in an effort to provide improved customer services and to leverage business opportunities.

New technology is helping to create improved products, according to a new Kiwi report.

Women are more likely to run larger SMBs, but they’re also more worried, more stressed, and less likely to use an insurance broker for their business than male SMB owners.

If you own an e-bike or a drone and expect them to be covered by your current home contents insurance policy, it might pay to check the fine print.

Cove Insurance has claimed it's first to sell insurance via a chatbot currently in private beta mode, and the tech looks promising.

“The insurance sector is also testing new technologies to better assess or manage their risks," comments InsurTech chair Jason Roberts.

“As a ‘single source of truth’, it will provide greater visibility throughout the process, remove uncertainty and help make response times faster."

Alfred is currently live in-market following a three-month development period and customer pilot process.