Genesys stories

Genesys was also recognised as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service, positioned highest for ability to execute.

The partnership aims to empower organisations to accelerate their digital transformation and cloud customer experience strategies.

Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to improve both CX and EX.

Spark wanted its contact centre technology to support its vision for customer service: frontline teams able to shift to where demand is most significant

Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.

Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.

Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX. 

With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.

According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.

Genesys has announced a $580 million round of funding to accelerate the company's leadership in the Experience as a Service market globally. 

58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.

"Partnering with Genesys will help build the future of digital customer service, as businesses and service teams bring together artificial intelligence, machine learning and data analytics to deliver the best possible outcomes."

Genesys has launched BeyondCX, an eLearning program designed to help contact centre employees and supervisors learn soft skills to better deliver empathetic, personalised experiences.

Genesys G-Summit South Asia 2021 is a two-day virtual customer experience event for customers, industry visionaries, and market experts from around the South Asia region.

Customer experience orchestration company Genesys integrates AI features into the Genesys Cloud CX platform.

As contact centres are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company's global customer experience and contact centre offerings.

"Creating a flexible, digitally-enabled, and highly-engaged workforce could prove to be the most crucial element for future business continuity planning."

The company is experiencing a surge in Genesys Cloud platform adoption from businesses across the world.

“To launch on the Genesys AppFoundry is an important step for us to truly provide call centre professionals with the tools they need to ensure excellent customer service and experience.”

Cloud adoption in Australia and New Zealand (ANZ) is soaring, with businesses in this region confident about their ability to achieve success despite recent hardships.

The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.

The integration between the two companies aims to rectify the problem experienced by customers where their data does not move with them when they engage with organisations across several different functions. 

Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.

The Genesys Awards celebrates eight companies from around the world for driving significant improvements in business results and delivering 'remarkable' customer experiences.