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Europe (European) stories

Quant & IBM launch Ava at Fortitude Re to cut calls
Digital Transformation

Quant & IBM launch Ava at Fortitude Re to cut calls

The rollout has cut average handling time by three minutes and lifted first-call resolution to 86% at Fortitude Re.

By Sean Mitchell • 8 min read • Last week
VTEX expands AI commerce architecture across markets
Digital Transformation

VTEX expands AI commerce architecture across markets

Retailers can now automate merchandising, support and ad campaigns as autonomous agents are embedded across VTEX's commerce platform.

By Sofiah Nichole Salivio • 4 min read • Last week
EU Tech Sovereignty Package puts sustainability centre stage
Data Protection

EU Tech Sovereignty Package puts sustainability centre stage

Public sector cloud buying could soon favour greener, EU-controlled systems as Brussels seeks to curb reliance on non-EU providers.

By Sofiah Nichole Salivio • 6 min read • Last week
ICS.AI builds dialect-aware AI with Sheffield University
AI Ethics & Governance

ICS.AI builds dialect-aware AI with Sheffield University

Residents could face poorer access to council services unless AI systems can cope with regional accents and dialects, a UK project now testing that live.

By Sofiah Nichole Salivio • 4 min read • Last week
Totalmobile expands into Canada with Toronto headquarters
Digital Transformation

Totalmobile expands into Canada with Toronto headquarters

Frontline service providers in Canada are under growing pressure to modernise as labour shortages and ageing systems strain delivery.

By Sofiah Nichole Salivio • 3 min read • Last week
Cloud-based platforms cut errors at professional firms
Digital Transformation

Cloud-based platforms cut errors at professional firms

Firms using integrated cloud systems report fewer finance and budgeting errors, as pressure mounts to cut rework and overtime.

By Sofiah Nichole Salivio • 5 min read • Last week
UK tech bosses warn AI growth may hurt green goals
Digital Transformation

UK tech bosses warn AI growth may hurt green goals

Rising demand for AI could strain power grids and leave sustainability targets slipping down boardroom agendas, UK tech leaders warn.

By Sofiah Nichole Salivio • 5 min read • Last week
Tacton report warns of widening manufacturing digital gap
Manufacturing

Tacton report warns of widening manufacturing digital gap

Rising product complexity is slowing quotes and deliveries for most manufacturers, as only 7% reuse the same configuration rules across systems.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Google rolls out fake call detection on Android phones
Data Privacy

Google rolls out fake call detection on Android phones

Android users will be warned when a saved contact's call appears spoofed, as Google moves to curb rising impersonation scams.

By Sofiah Nichole Salivio • 4 min read • Last week
Triple-A launches euro accounts for cross-border payouts
Fintech

Triple-A launches euro accounts for cross-border payouts

Businesses selling into Europe can now collect euros without a local entity, as Triple-A ties named accounts to SEPA, stablecoins and payouts.

By Karen Joy Bacudo • 3 min read • Last week
AskNicely launches AI agents for customer insights
Digital Transformation

AskNicely launches AI agents for customer insights

Frontline teams at multi-location service businesses could cut dashboard churn as AskNicely's new tools automate insights and routine review replies.

By Sofiah Nichole Salivio • 4 min read • Last week
New Zealand 'ingenuity' driving Lightspeed's global success
Digital Transformation

New Zealand 'ingenuity' driving Lightspeed's global success

Auckland's engineers are shaping Lightspeed's products worldwide, as the company expands AI tools and keeps key leadership in New Zealand.

By David Shilovsky • 5 min read • Last week
Juspay joins Mastercard Engage to expand Click to Pay
Biometrics

Juspay joins Mastercard Engage to expand Click to Pay

Singapore merchants will get a faster online checkout as Juspay brings Mastercard Click to Pay to the city-state and wider Asia-Pacific region.

By Karen Joy Bacudo • 4 min read • Last week
ESET report finds 45% of SMBs hit by cyber incidents
Malware

ESET report finds 45% of SMBs hit by cyber incidents

Nearly half of small businesses suffered cyber incidents last year, despite most saying they were confident in their defences.

By Sofiah Nichole Salivio • 4 min read • Last week
Apple says App Store ecosystem topped USD $1.4tn in 2025
Digital Transformation

Apple says App Store ecosystem topped USD $1.4tn in 2025

Most of the App Store's USD $1.4 trillion in 2025 billings came from fee-free physical goods, underscoring its reach beyond software.

By Sean Mitchell • 4 min read • Last week
OpenSpace tops 1,000 data centre projects worldwide
Drones

OpenSpace tops 1,000 data centre projects worldwide

Rising demand for AI infrastructure is driving faster uptake of digital site monitoring, with OpenSpace now used on more than 1,000 projects.

By Sean Mitchell • 4 min read • Last week
SRM leaders see better AI returns from centralised knowledge
Digital Transformation

SRM leaders see better AI returns from centralised knowledge

European firms with centralised response libraries are seeing higher AI returns, with mature SRM teams also reporting faster sales cycles and revenue growth.

By Karen Joy Bacudo • 4 min read • Last week
Cezanne debuts AI workforce analytics module for UK HR teams
Software-as-a-Service

Cezanne debuts AI workforce analytics module for UK HR teams

HR teams under pressure to prove value may gain faster workforce insights as Cezanne embeds natural-language analytics into its existing HR system.

By Mark Tarre • 3 min read • Last week

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