Digital services stories

Nearly half of UK IT websites fail basic accessibility checks, new research warns, risking exclusion of disabled users and lost sales.

AI-fuelled synthetic ID fraud is surging, set to cost firms USD $23 billion by 2025 and USD $58.3 billion by 2030 without stronger checks.

Denmark switches on a sovereign AI platform atop its Gefion supercomputer, aiming to unlock DKK 55 billion in public-sector gains by 2040.

ServiceNow to pour CAD $110 million into Canadian AI, building local infrastructure, a Centre of Excellence and 100 skilled jobs.

OCBC AI veteran Donald MacDonald leaves after 22 years to launch Colourcode.AI, advising boards and leaders on AI strategy and governance.

DataSapien launches AI platform letting mobile apps run AI models device-native, boosting privacy and cutting cloud costs for app publishers.

Central government places AI and data analytics centre stage in digital transformation, with 39% prioritising these techs for future public service reforms.

NEXTDC has begun building its first Tokyo data centre, TK1, to support Japan's growing AI, cloud, and digital infrastructure needs with 28MW capacity.

New Zealand’s healthcare relies on unseen digital infrastructure; upgrading IT systems and design could save clinicians time and enhance patient care amid rising demands.

Australian government digital services hold second place globally but show little performance gain despite AI advances and ongoing investment challenges.

In 2026, enterprises will prioritise resilience, sovereignty and cost control in cloud computing, embracing multi-cloud and hybrid strategies for growth and security.

Colt Technology Services faced a disruptive ransomware attack, highlighting critical gaps in cyber threat intelligence for vital infrastructure resilience.

Organisations face rising risks from ungoverned non-human identities and AI demands, exposing them to cyber threats, regulatory pressure, and operational disruptions.

Astro Malaysia achieves 99.99% uptime for SAP and Oracle on AWS using SIOS LifeKeeper, enhancing business continuity and operational efficiency.

In 2026, transparency in AI is vital for subscription services to build trust, ensure fairness, and maintain customer loyalty amid rising ethical concerns.

Australian eyewear retailers Specsavers and OPSM top customer service rankings, while Bendigo Bank leads non-retail brands in KPMG's CX excellence study.

Scotland will launch a secure digital platform by Netcompany to unify public sector communications, improving access and interaction for millions of citizens nationwide.

Over half of public sector workers have digital tools but underskill and lack strategy hinder progress towards 2027 digital goals.

Couchbase has earned AWS Travel and Hospitality Competency for enabling real-time, AI-powered apps supporting global travel brands' digital transformations.

Hungry Jack’s has shifted its digital services to Microsoft Azure, improving app reliability and cutting costs with support from Rackspace Technology.