Data Insights news stories
Salesforce launches AI-based insights with CRM Analytics
Salesforce announces CRM Analytics, AI-based insights for sales, marketing, and service teams in every industry.
57% APAC respondents say CX a top investment priority
Fifty-seven percent of executives in APAC countries report they have a strategy to improve customer experience.
Financial services organisations
InterSystems says data democratisation a missed opportunity
InterSystems has found that financial services organisations are missing the opportunity to democratise data to achieve new levels of innovation.
TechConnect hits near double revenue growth, gears up for 2022
Australian data insights company TechConnect is on track to almost double its revenue this financial year, with demand from customers rising.
Uniphore's latest funding round reaches $400 million
Uniphore, a conversational automation company, has announced its Series E funding round of $400 million, raising the company's valuation to $2.5 billion.
UserZoom unveils Live Interviews to scale UX research and collect insights faster
UserZoom has announced new automation capabilities that make it faster and more efficient to collect user feedback and deliver customer insights.
Business Intelligence / BI
Data and analytics critical to business success in 2022, Sisense finds
Nearly all (92%) of product decision makers say data and analytics is critical to success of business, with 8 in 10 saying they could charge significantly more because of the data and analytics they provide.
A new way to test user experiences in Facebook, Metaverse, and VR
Video-based human insight company UserTesting has released new templates for its Human Insight Platform, enabling fast, opt-in feedback from any metaverse or virtual reality user, including those using Meta (formerly Facebook).
Mergers and Acquisitions
Contentsquare acquires Hotjar, advances digital experience platform
Following Contentsquare’s acquisition of Hotjar, the companies will jointly serve the global market end-to-end, with the intention of enabling businesses to deliver better digital experiences to customers.
Workday survey explores the impact of COVID-19 on finance and the lack of data insights
Workday has announced its chief financial officer survey results, exploring the impacts of COVID-19 on the finance function.
BigCommerce jumps into open data integration with Google, Twilio & others
Jimmy Duvall believes that merchants own their data, so they should have the flexibility to use data solutions and tools that achieve the results they are looking for.
Rackspace Technology launches new offering to activate DataOps
Rackspace Technology has released Rackspace DataOps, stating that the offering expands on Rackspace Elastic Engineering and activates data for the modern enterprise.
Qlik and Databricks expand strategic partnership
Qlik has expanded its strategic partnership with Databricks with support for the launch of Delta Sharing, in order to expand joint customer ability.
Gartner highlights six ways to improve customer experience with VoC solutions
Using a VoC strategy focused on CX will enable service organisations to gain insights into customer motivations, impressions and experiences, leading to an improved bottom line, Gartner states.
5 Finance Automations to Speed Up and Scale Your Business
Find out some key tips to the use of automation in your business
Kount and Snowflake partner to empower businesses with customer insights
The joint new product, called Data on Demand, is the industry’s first private data warehouse with insights from Kount’s Identity Trust Global Network, powered by advanced artificial intelligence and machine learning.
Data mastery the difference between success and failure, report finds
"A mindset change is needed - leaders must accept and embrace an agile culture of experimentation if they are to achieve data activation.”
Why effective data warehousing is critical in today’s data-driven economy
By rationalising information in a single data warehouse, businesses can get a much more holistic view of their data estate, which in turn allows them to accelerate internal processes, deliver better analytics, and ultimately save time and money.
DJI announces new smart-drone for agricultural spraying
The drone includes modular design, omnidirectional digital radar, and an optimised precision spraying module to bring digital insights and efficiency to farming.
Twilio finalises US$3.2 billion acquisition of Segment
Segment will become a division of Twilio and will continue to be led by Segment CEO and co-founder Peter Reinhardt, reporting to Lawson.
Businesses left to make decisions based on old, inaccurate data, study finds
"It is more critical than ever that organisations have access to actionable, contextualised, near real-time threat data to power the network and application security tools they use to detect and block malicious actors."
Segment launches platform updates focusing on improving customer experience
"We're committed to helping companies access good data, so they can drive business growth and unlock the future of personalised experiences.”
Boomi: two new solutions and partnership with Aible
AtomSphere Go and Project LightSpeed accelerate delivery of integrated experiences and the partnership provides no-code AI-driven insights.
Enterprise Resource Planning / ERP
Dynata and Hall & Partners announce integrated data platform
Dynata’s data capabilities and technology will power The Hub, Hall & Partners’ data visualisation and storytelling platform.