Customers stories
How can retailers protect profits and keep customers happy?
3 days ago
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ai
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policy abuse
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online shopping
Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.
AT&T data breach: experts call for enhanced security and vigilance
Last week
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encryption
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advanced persistent threat protection
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iam
A five-month data breach at AT&T has exposed the information of all customers within that period, highlighting urgent cybersecurity challenges in the telecom sector.
UK's Griffin digital bank achieves B Corp certification milestone
Last week
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esg
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customers
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community
UK digital bank Griffin becomes the first in Europe to obtain B Corp certification, underlining its commitment to sustainability and ethical practices.
CommBank app adds travel booking & car buying services
This month
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martech
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cx
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digital engagement
CommBank’s app now includes Travel Booking and car buying services as it aims to enhance digital engagement among its 8.5 million active users.
Fugu raises Seed funding for CO2 capture with Investible lead
This month
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supply chain systems
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power / energy
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cleantech
Australian startup Fugu secures seed funding led by Investible to develop solid direct air capture technology aimed at large-scale CO2 removal.
Canon celebrates major success at drupa 2024 in Düsseldorf
This month
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cx
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martech
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cleantech
Canon triumphs at drupa 2024, surpassing sales targets despite fewer visitors. The Core exhibit captivates 6,000+ guests with immersive printing innovations.
Exclusive: Smartsheet's VP talks all things AI and expansion
This month
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ai
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hybrid & remote work
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nz
Smartsheet's VP for APJ, Nigel Mendonca, has revealed the company's AI innovations and expansion strategies, bridging global work management gaps.
Seagate appoints Futoshi Niizuma as Asia-Pacific VP
Last month
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nz
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seagate
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customers
Seagate Technology names Futoshi Niizuma as vice president for Asia-Pacific and Japan, aiming to bolster regional sales and technical support under his leadership.
UK employees eager for AI but concerned about lack of policies
Last month
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physical security
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ai
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intellectual property
UK employees seek AI for efficiency but face hurdles, says Coveo. 42% find AI beneficial, yet concerns over tools and policies persist, impacting trust and effectiveness.
Gallagher Security appoints new digital & brand leaders
Last month
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digital entertainment
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nz
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customers
Gallagher Security appoints Tom Harding as Head of Digital and Hugo Parcell as Head of Brand and Creative, aiming to drive innovation and growth in marketing.
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Williams AV launches Digi-Loop 104 hearing loop amplifier
Last month
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cx
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martech
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apm
Williams AV has launched the Digi-Loop 104, a cost-effective, easy-to-install hearing loop amplifier, enhancing accessibility for the hearing impaired.
Simon Atterwell appointed COO at Purple Transform
Last month
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apm
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ai
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software development
Purple Transform appoints Simon Atterwell as COO, aiming to boost operations and growth. With a 30-year tech and telecom career, Atterwell is set to revolutionise the company's offerings.
SUSE launches SUSE AI for enterprise-grade AI solutions
Last month
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digital transformation
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ai
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suse
SUSE has launched SUSE AI at SUSECON 2024, promising open, secure, enterprise-grade generative AI solutions to meet rising demand.
Infosys launches Infosys Aster for AI-led marketing transformation
Last month
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digital transformation
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martech
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commerce systems
Infosys has unveiled Infosys Aster, an AI-amplified suite of marketing services designed to boost brand experiences and efficiency, aiming to drive business growth.
Protecting data centres against emerging cybersecurity threats
Last month
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hyperscale
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dc
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risk & compliance
Data centres face rising, sophisticated cyber threats linked to geopolitical strife and financial motives. AI and partnerships are key to their defence.
Nebula Global Services achieves ISO 27001:2022 certification
Last month
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advanced persistent threat protection
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cleantech
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certification
Nebula Global Services has secured ISO 27001:2022 certification, underscoring its commitment to top-tier information security practices and customer trust.
Genesys reports $1.5 billion in revenue with 40% growth
Last month
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hyperscale
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uc
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public cloud
Genesys reports a stellar Q1 FY2025 with annual recurring revenue surpassing USD$1.5 billion, driven by demand for its AI-powered Genesys Cloud platform.
Swoop sells Voicehub to Pivotel for AU$9 million in strategic decision
Last month
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telco
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voice
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customers
Swoop Holdings sells its wholesale voice business, Voicehub, to Pivotel for AUD $9 million, refocusing on core markets post-strategic review.
One Nexus & Kia UK celebrate 10 years of Kia Rental success
Last month
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surveillance
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cartech
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facial recognition
One Nexus and Kia UK celebrate a decade of success with their Kia Rental programme, marking a milestone in innovative, customer-friendly mobility solutions.
Vertiv unveils 2023 report with new environmental initiatives
Last month
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power / energy
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ai
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cleantech
Vertiv's 2023 Responsible Business Report outlines progress on sustainability and unveils the One Vertiv, One World plan to enhance environmental and community impacts.