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Customer Support Stories - Page 9

Global Stories

Customer Support stories

Australia & New Zealand small firms lift marketing spend
Data Protection

Australia & New Zealand small firms lift marketing spend

Despite inflation and interest-rate pressure, most small firms are boosting marketing and AI use to win customers and protect revenue.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 18th Jun 2026
Chirp Digital lifts SMS volume 2,300% with TrueDialogue
Software-as-a-Service

Chirp Digital lifts SMS volume 2,300% with TrueDialogue

Better text delivery has helped the fintech avoid carrier throttling and support headaches as clients rely on SMS to complete financial checks.

By Karen Joy Bacudo • 4 min read • Thu, 18th Jun 2026
OpenAI launches partner network with USD $150 million
Digital Transformation

OpenAI launches partner network with USD $150 million

Businesses struggling to embed AI in day-to-day operations will get help from a new OpenAI partner network backed by USD $150 million.

By Mark Tarre • 6 min read • Thu, 18th Jun 2026
8x8 adds real-time translation and model choice to AI Studio
Software-as-a-Service

8x8 adds real-time translation and model choice to AI Studio

Agents can now keep multilingual support calls on the line without an interpreter, as 8x8 rolls out real-time voice translation across 13 languages.

By Sean Mitchell • 3 min read • Wed, 17th Jun 2026
Cloud202 launches Qubitz AI for cheaper business apps
Data Protection

Cloud202 launches Qubitz AI for cheaper business apps

Enterprises could cut AI app development costs by up to 80% as Cloud202 targets the gap between prototypes and secure production systems.

By Mark Tarre • 4 min read • Wed, 17th Jun 2026
Genesys honours Nexon & QPC in APAC partner awards
Software-as-a-Service

Genesys honours Nexon & QPC in APAC partner awards

The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.

By Sean Mitchell • 4 min read • Wed, 17th Jun 2026
Codenotary flags 210,000 risky AI agent actions daily
Data Protection

Codenotary flags 210,000 risky AI agent actions daily

About 7% of monitored interactions raised security, compliance or operational concerns as enterprises deploy more autonomous AI into daily workflows.

By Sofiah Nichole Salivio • 4 min read • Wed, 17th Jun 2026
Travel costs fuel surge in bank-led payment disputes
Data Analytics

Travel costs fuel surge in bank-led payment disputes

Rising fares and disruption are pushing more travellers to dispute payments through banks, putting travel merchants under heavier refund pressure.

By Karen Joy Bacudo • 4 min read • Wed, 17th Jun 2026
8x8 boosts workforce management adoption with free tools
Software-as-a-Service

8x8 boosts workforce management adoption with free tools

Mid-sized contact centres can now cut spreadsheets and manual scheduling as 8x8 folds workforce management into its platform at no extra charge.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 16th Jun 2026
Flexera launches AI cost tools to track enterprise spend
Software-as-a-Service

Flexera launches AI cost tools to track enterprise spend

Growing AI use is making bills harder to predict, pushing firms to track costs across models, agents, data and compute.

By Karen Joy Bacudo • 4 min read • Tue, 16th Jun 2026
Optro launches BCM tool as recovery confidence slips
Disaster Recovery

Optro launches BCM tool as recovery confidence slips

Confidence in recovery plans is collapsing as most firms fail to meet targets during major outages, exposing vendor and AI governance gaps.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 16th Jun 2026
AI traffic on Fastly network grows 30% in five months
DevOps

AI traffic on Fastly network grows 30% in five months

Origin systems are facing heavier strain as Fastly says AI requests rose 30% between January and May 2026, outpacing human traffic.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 12th Jun 2026

Stories from Other Regions

Customer Support stories

Leaseweb names Estelle Azemard Chief Executive in Canada
Data Protection

Leaseweb names Estelle Azemard Chief Executive in Canada

The move comes as Canadian customers demand more sovereignty, flexibility and human support from cloud and infrastructure providers.

By Mark Tarre • 4 min read • Thu, 18th Jun 2026
Canadians trust AI for banking, but not big money moves
Data Protection

Canadians trust AI for banking, but not big money moves

Canadians are warming to AI for day-to-day banking, but most still want human advice when the stakes rise on major financial decisions.

By Sofiah Nichole Salivio • 4 min read • Thu, 18th Jun 2026
Australian firms shift core functions to offshore GCCs
Data Analytics

Australian firms shift core functions to offshore GCCs

Skills shortages and higher costs are pushing Australian companies to use offshore centres for HR, payroll, finance and technology.

By Sofiah Nichole Salivio • 4 min read • Wed, 17th Jun 2026
Paramount Liquor launches Adobe Commerce ordering platform
Software-as-a-Service

Paramount Liquor launches Adobe Commerce ordering platform

The shift should cut manual ordering errors for 15,000 hospitality customers while making 250 million price points visible online.

By Sofiah Nichole Salivio • 4 min read • Wed, 17th Jun 2026
Stripe adds AI commerce tools for UK businesses abroad
Fintech

Stripe adds AI commerce tools for UK businesses abroad

UK merchants will soon be able to sell via AI chatbots as Stripe broadens cross-border payments, pricing and fraud tools for overseas trade.

By Karen Joy Bacudo • 3 min read • Tue, 16th Jun 2026
Sapiens names new delivery & customer success chiefs
Software-as-a-Service

Sapiens names new delivery & customer success chiefs

The overhaul aims to give insurers clearer support as Sapiens pushes AI tools into existing systems across more than 600 clients worldwide.

By Sean Mitchell • 4 min read • Mon, 15th Jun 2026