Customer Support stories - Page 2
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Xero unveils AI companion JAX to enhance accounting accuracy
Thu, 13th Jun 2024
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fintechs
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financial systems
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ai
Xero has revealed its AI-powered business companion, Just Ask Xero (JAX), to boost accuracy in accounting tasks, launching a beta in August.
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SAP to acquire WalkMe for USD $1.5 billion in all-cash deal
Fri, 7th Jun 2024
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ai
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rpa
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m&a
SAP is set to acquire WalkMe for USD $1.5 billion in an all-cash deal, enhancing its business transformation toolkit and boosting AI capabilities.
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Dell launches AI Factory to boost AI adoption & innovation
Tue, 21st May 2024
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data protection
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uc
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network infrastructure
Dell Technologies unveils the Dell AI Factory to accelerate AI adoption and innovation, offering an extensive AI portfolio and robust ecosystem partnership.
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OliverIQ unveils B2B smart home service for comms service providers
Fri, 17th May 2024
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uc
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cx
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martech
OliverIQ launches a SHaaS platform empowering CSPs such as telcos and ISPs to offer seamless smart home automation and 24/7 support under their own brands.
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Brainfish nets AUD $3.85M to supercharge AI customer support expansion
Wed, 8th May 2024
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ai
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australian
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customer support
Australian start-up Brainfish has secured AUD $3.85M to amplify its AI-based customer support offering amid plans to expand internationally. The firm's growth soared by 65% in its first year.
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Brightcove leverages Amazon's AI technology for customer service
Fri, 3rd May 2024
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hyperscale
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public cloud
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ai
Global streaming tech firm, Brightcove, partners with Amazon to utilise the artificial intelligence (AI) assistant, Amazon Q, to enhance customer service and boost efficiency.
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AI forces major operational changes in Australian businesses
Mon, 29th Apr 2024
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martech
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cx
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cdp
Artificial intelligence (AI) is prompting 75% of Australian businesses to significantly change operational strategies within four years, a shift greater than the last 20 years, according to HubSpot.
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Artificial Intelligence and the Retail Personalisation Revolution
Fri, 19th Apr 2024
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cx
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martech
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cdp
AI-powered retail personalisation is stepping up. Aiming for true one-to-one custom experiences, the industry leans into predictive AI, driven by robust data, to stay competitive.
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Ivanti remodels security plan to set new industry precedent
Fri, 5th Apr 2024
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advanced persistent threat protection
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cybersecurity
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software development
Ivanti CEO, Jeff Abbott, unveils revamp of the firm's security model aimed at setting an industry standard amid increasingly sophisticated cyber threats.
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FourKites uses Clari's AI for optimised operations & customer success
Mon, 1st Apr 2024
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digital transformation
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supply chain systems
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ai
Supply chain tech company, FourKites, maximises its revenue process and boosts operational efficiency through the adoption of AI-powered Clari's revenue platform.
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Twilio unveils Unified Profiles & Agent Copilot for customised interactions
Thu, 28th Mar 2024
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cx
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martech
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ai
Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.
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Ativa platform chosen by Alianza for Voice Analytics Platform power
Fri, 22nd Mar 2024
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uc
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voip
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collaboration
Alianza, the cloud communications firm, chooses Infovista's Ativa platform to fuel its Voice Analytics Platform, enhancing CSPs understanding of voice traffic through real-time metrics and diagnostics.
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Swoop Holdings welcomes Declan O'Callaghan as new COO
Thu, 21st Mar 2024
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uc
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fixed wireless
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telco
Telecoms firm Swoop Holdings announces Declan O'Callaghan, seasoned industry leader, as its new Chief Operating Officer, following a highly successful H1 FY24.
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Payment terms crucial for B2B eCommerce success – study
Thu, 21st Mar 2024
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martech
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cx
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customer loyalty
A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.
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Optus & RingCentral launch collaborative tool for Australian businesses
Fri, 15th Mar 2024
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ai
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optus
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productivity
Optus partners with AI solution provider RingCentral to launch a cloud-based collaboration platform for Australian businesses, a first-of-its-kind move aiming to foster productivity and flexibility.
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IWD 2024: AI as your child's new study buddy and guide
Thu, 7th Mar 2024
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edutech
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dei
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martech
AI's enhanced role in education offers a personalised learning experience, easing teachers' workload, while providing tailored study schedules and multi-language support for students.
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Customer-centric cybersecurity incident response vital for businesses
Wed, 28th Feb 2024
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data analytics
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data protection
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martech
Striking a balance between data protection compliance and customer trust is pivotal, making a customer-centric cybersecurity incident response crucial, says a statement from Logicalis Australia.
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Vectra pioneers global open MXDR service for hybrid attack defence
Mon, 19th Feb 2024
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saas
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endpoint protection
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public cloud
Vectra has launched the industry's first global open MXDR service, aimed at bolstering defence against hybrid attacks and easing the pressure on SOC teams, struggling amid a surge in isolated tool alerts.
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Vonage to boost Southern Cross Credit Union's customer support
Wed, 14th Feb 2024
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data analytics
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uc
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digital transformation
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
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'Medigate by Claroty' clinches Best in KLAS award for fourth year
Thu, 8th Feb 2024
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cybersecurity
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healthtech
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claroty
Claroty's 'Medigate' bags the Best in KLAS award for Healthcare IoT Security for a remarkable fourth year, enhancing cyber-resilience in healthcare units.