Customer Success stories

Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.

STG completes S&P Global EDM and thinkFolio deal, folding EDM into Gresham while spinning thinkFolio out as a standalone portfolio firm.

Nozomi opens Asia Pacific and Japan base in Singapore as it ramps up industrial cyber security growth after a USD $1bn Mitsubishi deal.

Hyland has been named IDC’s 2025 Customer Experience Award winner for content and experience management, topping global satisfaction scores.

Unit4 marks 100th ERPx go-live, ramps up AI learning and security as more public and private sector customers move to its cloud ERP.

Bristol’s Exacta Group eyes GBP £24-25m turnover by 2026 after a 34.5% revenue jump and rapid export-led expansion in key global markets.

BGF invests GBP £16.6m in Workbooks to accelerate US expansion and deepen development of its integrated mid-market SaaS platform.

Denodo named a Leader in Gartner’s 2025 Magic Quadrant for data integration, its sixth straight top-tier ranking amid rising AI demand.

Freshworks names AI-focused marketer Kady Srinivasan as CMO to sharpen its global brand and go-to-market engine in crowded SaaS markets.

Alteryx appoints veteran customer experience leader Bill Tabbit-Humphrey as Chief Customer Officer to steer post-sale AI analytics strategy.

ELMO Software is shifting from reactive HR to AI-native, human-centred systems that predict needs, boost productivity and preserve trust.

HCLTech unites tech giants in Sydney to plot outcome-driven digital strategies and tighter ecosystem alignment across Australia and New Zealand.

HackerOne hires new revenue and marketing chiefs to target soaring enterprise demand for AI-driven security and threat exposure tools.

Intel 471 promotes Amy Minyard-Bishop to CRO and Steve Micallef to CTO as it scales cyber threat intelligence amid surging global demand.

Portal26 appoints Rick O'Rourke as Chief Revenue Officer to boost growth and advance its generative AI platform in the enterprise market.

Keeper Security appoints Tim Strickland as Chief Revenue Officer to lead global revenue and expand sales of its privileged access management platform.

AWS has honoured top Australia and New Zealand partners like HCLTech and TechnologyOne for excellence in cloud and AI innovation at its 2025 Partner Awards.

Smartsheet appoints Scott Torrey as Chief Revenue Officer to drive global revenue growth and boost enterprise adoption of its work management platform.

CXANZ has celebrated top Citrix partners across Australia and New Zealand at its inaugural awards, recognising excellence and customer success in the Citrix ecosystem.

Hands-on virtual labs are transforming SaaS training, helping customers master complex products faster and boosting adoption, satisfaction and retention.