Customer service stories - Page 37

In a blend of lateral thinking and innovation, Palmerston North and Horizons Councils' adaptive call centre earned the 2011 Initiative of the Year award.

Two-thirds of SMBs in ANZ report dissatisfaction with IT customer service, feeling sidelined by providers favouring larger enterprises.

In 2011, businesses must integrate eCommerce with back-office systems for real-time, consistent customer information or risk falling behind.

In NZ, 1 in 5 face poor telco service, highlighting the challenge businesses face in offering effective customer support while managing costs.

NZ businesses lag in social media for customer service, with <16% offering it, despite high user interest. Dr Catriona Wallace urges careful adoption.

Sir Richard Branson, Virgin Group founder, to address attendees at Microsoft's Worldwide Partner Conference in July in Los Angeles.

Integrated IT service to be pitched at resellers looking to increase account penetration and reduce customer ICT costs by up to 43%.

Juniper Networks welcomes Mark Iles as VP for Australia and NZ, aiming for a customer service-driven approach to bolster its market lead.

Vodafone, outperformed by NZ banks in customer service, pledges significant improvements to claim the top spot, including onshore support and enhanced tools.

NZ banks outrank telcos in customer service, with one in five Kiwis dissatisfied with their phone company, a new survey reveals.

Apple's iPhone could revolutionise the workplace, but when should businesses provide employees with the latest consumer devices and applications?.

Is your 0800 call wait costing more than you think? Absences in NZ call centres could inflate your phone bill dramatically.

In a tale of neglected customer service, a bank's promise falls short, leaving a traveller stranded and a family distressed.

Mainfreight has overhauled its entire IT environment in China and Hong Kong and deployed a virtualisation solution from Citrix which supports 160 users.

Vodafone and Telecom have been ranked the worst ISPs in New Zealand by a Consumer survey, with only 57% and 63% satisfaction rates respectively.

Outsourcer base2 is helping customers with their ICT struggles through its managed service offerings. How did it all begin?.

Providing consistently good service is one of the cornerstone philosophies of Auckland-based distribution specialist Chillisoft.