Customer service stories
DBS to launch Gen AI-powered customer service assistant
3 days ago
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cx
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martech
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ai
DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.
Salesforce unveils fully autonomous AI customer service agent
3 days ago
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crm
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cx
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martech
Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.
Exclusive: Rimini Street's approach to financial support, services
4 days ago
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digital transformation
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ai
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cybersecurity
Rimini Street is set to revolutionise tech support in the financial sector, offering robust and cost-effective solutions for digital transformation.
Emerge & SquareOne introduce Blue tick email verification in NZ
4 days ago
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nz
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federal trade commission
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cloud services
Emerge and SquareOne introduce Blue tick email verification to combat phishing scams in New Zealand, enhancing trust and security in fintech communications.
Sophos appoints Teresa Anania as new Chief Customer Officer
4 days ago
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ransomware
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firewalls
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network security
Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.
The surprising soft ROI of cloud ERP systems
4 days ago
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iot
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ai
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customer service
Cloud ERP systems promise not just cost savings and efficiency, but also improve employee morale, customer service, and adaptability, offering unexpected benefits beyond traditional ROI measures.
Tackling the financial services talent shortage: Key to driving digital transformation
Last week
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data analytics
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digital transformation
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fintechs
The financial services sector in the UK is grappling with a severe talent shortage, as 160,000 workers need upskilling to drive essential digital transformation.
Lion Parcel partners with Salesforce to boost AI-driven service
Last week
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digital transformation
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martech
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supply chain systems
Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.
Celonis & Emporix partner on AI-powered optimisation engine
This month
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low-code
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software development
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app development
Celonis and Emporix unveil the AI-driven Emporix Orchestration Engine, promising real-time, end-to-end process optimisation with Celonis' Process Intelligence.
Freelance like a pro: Insider tips from millionaire freelancers on Fiverr
This month
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customer service
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freelancing
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autonomy
Millionaire Fiverr freelancers share pivotal tips on thriving in the freelance world, from skill development to client relationships. Here's how to excel.
Evolving a data centre into an Artificial Intelligence factory
This month
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storage
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edutech
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power / energy
The advent of AI factories is revolutionising business operations by merging GenAI capabilities with modernised data centres, enhancing productivity and sustainability.
Nordic DC atNorth recognised at RAC Cooling Industry Awards
This month
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datacentre infrastructure
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hyperscale
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dc
Nordic data centre firm atNorth was recognised at the RAC Cooling Industry Awards for its innovative cooling tech and exceptional customer service.
AI boosts efficiency for 67% of Australian workers
This month
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it training
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hcm
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ai
Australian workers are embracing AI, with 67% using it weekly and saving at least three hours, finds Freshworks 2024 Global AI Workplace report.
InMoment integrates generative AI for better customer insights
Last month
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uc
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devops
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cx
InMoment integrates generative AI into its Conversational Intelligence, enhancing customer experience analytics by merging various feedback sources like contact centres, surveys, and social media.
Amazon expands generative AI listing tools for European sellers
Last month
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ai
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amazon
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customer service
Amazon expands its generative AI listing tools across Europe, aiding SMEs in creating and enriching product listings, with early adoption showing significant benefits.
LEA Professional unveils Connect Series Half-Rack amplifiers
Last month
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ethernet
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wifi
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customer service
LEA Professional unveiled its Connect Series Half-Rack amplifiers, designed for small to medium installations. Winning the Best of Show at ISE 2024, the models feature DSP, WebUI, and cloud connectivity.
Blue Connections IT centralises pre-sales team to improve service
Last month
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cx
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martech
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customer service
Blue Connections IT has centralised its pre-sales team to enhance operations, ensuring customers receive consistent, comprehensive support and improved service.
Endava expands partnership with Google Cloud across APAC
Last month
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ai
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apac
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customer service
Endava has expanded its partnership with Google Cloud to offer tailored AI, cloud modernisation, and app migration services across Australia, New Zealand, and Southeast Asia.
How Generative AI can be turbocharged with knowledge graphs
Last month
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data analytics
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it automation
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iam
Generative AI's power is amplified by knowledge graphs, making tools like ChatGPT and Google's Gemini smarter, reducing errors, and combating biases, thus revolutionising industries.
Boomi study reveals need for composability in enterprise software
Last month
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ai
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customer service
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procurement
Boomi's latest global study, sponsored by IFS and conducted by IDC, underscores the urgent need for composability in enterprise software to combat challenges from outdated systems, per 1,000 surveyed execs.