Customer Loyalty stories
![Story image](../../../../../uploads/story/2024/09/06/preview_techday_7d87f1a678736037a92b.webp)
Salesforce introduces integrated upgrade with Salesforce Foundations
2 days ago
#
cx
#
cdp
#
user interface
Salesforce launches Salesforce Foundations, a major upgrade integrating Sales, Service, Marketing, Commerce, and Data Cloud features at no added cost, enhancing user experience.
![Story image](../../../../../uploads/story/2024/09/05/preview_techday_eb5de71547de9bfbb031.webp)
Fraud & scam complaints reach six-year high at FOS
4 days ago
#
cx
#
martech
#
email security
Complaints about fraud and scams hit a six-year high, with more than half involving bank transfers, as cybercriminals target mobile devices, says FOS.
![Story image](../../../../../uploads/story/2024/09/03/preview_techday_3f7d36768c4c5f38abd1.webp)
Zendesk launches Relay to enhance customer communications
6 days ago
#
cx
#
martech
#
cdp
Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.
![Story image](../../../../../uploads/story/2024/08/23/preview_techday_082342f0f136ebeaa2ff.webp)
Global shopping app installs soar 61% YoY in H1 2024
Last month
#
cx
#
martech
#
cdp
Global shopping app installs surged 61% YoY in H1 2024, far exceeding other verticals. Key drivers include retail media networks and mobile wallets, says Adjust.
![Story image](../../../../../uploads/story/2024/08/23/preview_techday_9f0ac7c06064870ec40e.webp)
Trojan Electronics backs Kids2 in Tesco Marketplace debut
Last month
#
martech
#
cx
#
supply chain systems
Trojan Electronics teams up with Kids2 to launch their brands on Tesco’s revamped online marketplace, boosting e-commerce efficiency and expanding reach.
![Story image](../../../../../uploads/story/2024/08/23/preview_techday_9a745c7cfea62b8d7e50.webp)
Reboxed launches ReboxedOS to boost circular economy efforts
Last month
#
martech
#
cx
#
cleantech
Reboxed unveils ReboxedOS, a platform aiding brands and retailers in embracing circular economy practices through advanced recommerce solutions and sustainability tools.
![Story image](../../../../../uploads/story/2024/08/22/preview_techday_38e3ade799d5b56767ed.webp)
Zendesk launches Relay to enhance outbound communication
Last month
#
cx
#
martech
#
sms
Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.
![Story image](../../../../../uploads/story/2024/08/22/preview_techday_11f2d75e48569c9e8855.webp)
HSBC & Singlife top customer experience in Singapore study
Last month
#
martech
#
cx
#
investment
HSBC and Singlife lead in customer experience in banking, investments, and insurance, says Forrester's 2024 Singapore CX Index.
![Story image](../../../../../uploads/story/2024/08/21/preview_techday_42bb619fef0d3f362b31.webp)
Zendesk & Meta boost proactive customer communication with Relay
Last month
#
cx
#
martech
#
zendesk
Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.
![Story image](../../../../../uploads/story/2024/08/16/preview_techday_dde6b73305bdb3b0558a.webp)
Navigating the path to sustainable success: Strategies for small businesses in 2024
Last month
#
crm
#
cx
#
martech
Facing an uncertain future, Australian small businesses must embrace strategic financial planning and build strong customer relationships to thrive in 2024.
![Story image](../../../../../uploads/story/2024/08/08/preview_techday_998148726b0016126c94.webp)
Cashrewards acquires Little Birdie to boost shopping tech
Last month
#
martech
#
cx
#
black friday
Cashrewards has acquired Little Birdie, aiming to bolster its cashback platform with advanced product search and price comparison tools in time for Black Friday.
![Story image](../../../../../uploads/story/2024/08/07/preview_techday_f2a77a8270a75ca29cc0.webp)
Study shows return policies vital for retail success in 2024
Last month
#
cx
#
martech
#
nz
Manhattan Associates' study reveals flexible return policies are key for retail as 72% of consumers return items due to rising living costs, post-EOFY.
![Story image](../../../../../uploads/story/2024/08/07/preview_techday_6988ad7e815360d0839e.webp)
Survey shows gaps in business' efforts to enhance CX
Last month
#
crm
#
cx
#
martech
Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.
![Story image](../../../../../uploads/story/2024/08/05/preview_techday_16638bc8e25735efc68e.webp)
Aussie households reduce non-essential spending amid inflation
Last month
#
cx
#
martech
#
australian bureau of statistics
Amid soaring living costs, Australian households cut non-essential spending by 1.9%, reports the ABS. Retail sector jitters follow.
![Story image](../../../../../uploads/story/2024/07/23/preview_Christopher_Dughieri-2.webp)
Sendcloud appoints Christopher Dughieri as new CPTO for Europe
Tue, 23rd Jul 2024
#
cx
#
martech
#
supply chain systems
Sendcloud appoints Christopher Dughieri as CPTO to bolster its European shipping platform, with a focus on enhancing delivery options for merchants and consumers.
![Story image](../../../../../uploads/story/2024/07/19/preview_techday_b5595dc1a536d1dcc54a.webp)
How payment service providers and merchants can enhance the eCommerce payment experience
Fri, 19th Jul 2024
#
cx
#
martech
#
physical security
As eCommerce expands towards an estimated market value of USD $9.3 trillion by 2027, combining network tokenisation and Click to Pay can help merchants enhance security and convenience, reducing cart abandonment and boosting customer loyalty.
![Story image](../../../../../uploads/story/2024/07/17/preview_techday_6b8d8145333fc02f704b.webp)
Australian retail study shows gaps in unified commerce practices
Wed, 17th Jul 2024
#
cx
#
martech
#
commerce systems
The 2024 Unified Commerce Benchmark by Manhattan Associates, Google Cloud, and Zebra Technologies reveals only 42% of Aussie retailers have adopted unified commerce, spotlighting leaders Bunnings, Cotton On, Harvey Norman, and JB Hi-Fi.
![Story image](../../../../../uploads/story/2024/07/15/preview_techday_ec787da9a9dd80c82748.webp)
Australian consumers demand greater transparency in delivery services
Mon, 15th Jul 2024
#
digital transformation
#
cx
#
martech
Australian consumers demand unprecedented transparency in delivery tracking, with 77% expecting full order location visibility, a new SOTI report reveals.
![Story image](../../../../../uploads/story/2024/07/11/preview_techday_8ba628ebdd16eb2eeb2e.webp)
74% view banking app crucial for provider loyalty – survey
Thu, 11th Jul 2024
#
fintechs
#
cx
#
martech
A new report reveals that 74% of digital banking customers in Australia and New Zealand consider their banking app crucial in choosing their bank.
![Story image](../../../../../uploads/story/2024/07/11/preview_techday_f8779908410e6e1edca5.webp)
SAP Emarsys & Annex Cloud to transform customer loyalty
Thu, 11th Jul 2024
#
martech
#
cx
#
loyalty programmes
SAP Emarsys integrates with Annex Cloud to revolutionise customer loyalty, offering brands an SAP Endorsed App that enhances personalised omnichannel experiences.