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Customer Feedback Stories - Page 7

Global Stories

Customer Feedback stories

Agentic AI must enhance human connections, Qualtrics chief urges
Customer Relationship Management

Agentic AI must enhance human connections, Qualtrics chief urges

Qualtrics president Brad Anderson urges firms to harness agentic AI to enhance genuine human connections in customer and employee experiences or risk falling behind.

By Melania Watson • 5 min read • Thu, 29th May 2025
Keep them coming back: How to reduce SaaS churn rates
Software-as-a-Service

Keep them coming back: How to reduce SaaS churn rates

The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.

By Darek Tasak • 6 min read • Wed, 28th May 2025
N-able wins Gold at Stevie Awards for AI-powered customer support
Data Analytics

N-able wins Gold at Stevie Awards for AI-powered customer support

N-able won a Gold Award at the Stevie Awards for its AI-driven customer support, enhancing engagement and service for partners globally.

By Kaleah Salmon • 2 min read • Thu, 8th May 2025
Survey finds trust, safety & security key for CX in 2025
Digital Transformation

Survey finds trust, safety & security key for CX in 2025

A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.

By Shannon Williams • 4 min read • Mon, 5th May 2025
Avalara earns Trusted Seller status on TrustRadius platform
Customer Experience

Avalara earns Trusted Seller status on TrustRadius platform

Avalara has been honoured as a Trusted Seller on TrustRadius, enhancing its reputation for maintaining authentic reviews and up-to-date product details.

By Sean Mitchell • 2 min read • Fri, 11th Apr 2025
Exclusive: 'AI everywhere' and embedded trust key to NetSuite's vision
Data Analytics

Exclusive: 'AI everywhere' and embedded trust key to NetSuite's vision

NetSuite is fully integrating AI into its platform, with a focus on user experience, according to Senior Vice President Brian Chess, who champions an AI everywhere approach.

By Melania Watson • 5 min read • Fri, 4th Apr 2025
Cloudflare named leader in Web Application Firewalls by Forrester
Firewalls

Cloudflare named leader in Web Application Firewalls by Forrester

Cloudflare has been named a leader in Web Application Firewall solutions by Forrester Research, achieving top scores in 14 key evaluation criteria.

By Sean Mitchell • 2 min read • Mon, 24th Mar 2025
Avalara earns spot in G2's 2025 Best Software Awards
Customer Experience

Avalara earns spot in G2's 2025 Best Software Awards

Avalara has secured a place in G2's 2025 Best Software Awards, celebrated for the third time in the Best Accounting and Finance Products category.

By Sean Mitchell • 3 min read • Tue, 11th Mar 2025
Linnworks unveils new partnerships & product updates
Customer Experience

Linnworks unveils new partnerships & product updates

Linnworks is unveiling new features on its Connected Commerce Ops platform at the upcoming Linnovation showcase, enhancing support for retailers facing market changes.

By Catherine Knowles • 3 min read • Wed, 26th Feb 2025
Sinch Mailjet enhances email marketing with AI updates
Customer Experience

Sinch Mailjet enhances email marketing with AI updates

Sinch has unveiled major updates to its email marketing tool, Mailjet, including a new AI template generator and improved user experience features.

By Kaleah Salmon • 2 min read • Fri, 14th Feb 2025

Stories from Other Regions

Customer Feedback stories

Qualtrics helps Asia Pacific firms boost customer experience
Digital Transformation

Qualtrics helps Asia Pacific firms boost customer experience

Qualtrics is aiding Asia Pacific firms like CBA and MSB to enhance customer loyalty and engagement through advanced feedback and AI-driven insights.

By Melania Watson • 3 min read • Wed, 28th May 2025
Exclusive: Brian Stucki discusses Australian executives' hesitation surrounding AI
Customer Experience

Exclusive: Brian Stucki discusses Australian executives' hesitation surrounding AI

Qualtrics' Brian Stucki warns Australian firms risk missing out on AUD $2 trillion in AI-driven value due to regulatory uncertainty and executive caution.

By Melania Watson • 5 min read • Wed, 28th May 2025
Nationwide wins Best Use of Customer Insight award
Data Analytics

Nationwide wins Best Use of Customer Insight award

Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025
EVT introduces AI solution for feedback at Aussie cinemas
Data Analytics

EVT introduces AI solution for feedback at Aussie cinemas

EVT has unveiled an AI-driven sentiment analysis tool for its Australian cinemas, enhancing customer feedback processing and improving service quality.

By Sean Mitchell • 3 min read • Tue, 8th Apr 2025
Insiders Technologies unveils no-code tool GenerAItor for AI
Data Protection

Insiders Technologies unveils no-code tool GenerAItor for AI

Insiders Technologies has launched GenerAItor, a no-code tool enabling users to develop AI services for document classification and data extraction quickly and efficiently.

By Shannon Williams • 3 min read • Fri, 4th Apr 2025
Spinnaker unveils managed services for cloud integration
Digital Transformation

Spinnaker unveils managed services for cloud integration

Spinnaker Support has launched Spinnaker Cloud Managed Services, enabling businesses to enhance cloud strategies without abandoning legacy systems.

By Catherine Knowles • 3 min read • Wed, 12th Mar 2025
Gen Z shopping trends reveal eCommerce preferences surge
Customer Experience

Gen Z shopping trends reveal eCommerce preferences surge

Sciative Solutions has revealed that 66% of Gen Z prefer online shopping, highlighting the importance of eCommerce, product quality, and customer reviews.

By Kaleah Salmon • 2 min read • Thu, 27th Feb 2025
Networks down but trust up: How to communicate when outages hit
Customer Experience

Networks down but trust up: How to communicate when outages hit

When network outages occur, effective communication becomes crucial; organisations must act swiftly to reassure customers and preserve trust.

By Mark Devlin • 6 min read • Tue, 18th Feb 2025