SecurityBrief Asia - Technology news for CISOs & cybersecurity decision-makers

Customer Feedback stories

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KnowBe4 celebrates reaching 50,000 customers worldwide
Tue 17 May 2022
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email security
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phishing
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knowbe4
KnowBe4 has reached the milestone of 50,000 customers, adding nearly 2,500 in the first quarter of 2022 alone.
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Unleashing the power of retail loyalty: Who is getting it right?
Mon 30 Aug 2021
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crm
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cx
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martech
Loyalty programs provide an exclusive ‘experience beyond the product' and help businesses get a better picture of their consumer buying journey. 
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LogRhythm named #1 for customer satisfaction in G2 report
Mon 6 Jul 2020
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siem
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logrhythm
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customer feedback
Named a Leader in G2 Research's reports for SIEM, Incident Response, and usability based on aggregated user rating data.
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CrowdStrike top-rated in Peer Insights for endpoint protection
Mon 11 May 2020
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endpoint protection
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ai
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ai security
Has the highest rating among vendors in May 2020 Gartner Peer Insights ‘Voice of the Customer’ for Endpoint Detection and Response Solutions.
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Massive discrepancy found between business vs. customer outlooks on CX
Fri 28 Feb 2020
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crm
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cx
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martech
The report highlights a key theme: that organisations are slow to respond to customer expectations.
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OPPO voted Consumer NZ’s top mobile phone brand
Thu 30 Jan 2020
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smartphones
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technology gifts
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oppo
“As a relatively young brand in the New Zealand market, to stand alongside only a select number of companies that hold a Top Brand title is an incredibly humbling achievement."
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Denodo top rated for data integration in Gartner Peer Insights
Fri 5 Jul 2019
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virtualisation
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gartner
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data management
The data virtualisation company scored the highest in four out of five categories, with a 4.9/5 overall rating.
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InVision appoints first APAC MD following rapid regional growth
Tue 2 Jul 2019
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crm
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cx
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martech
“I’m extremely excited to be heading up the InVision team in APAC as we look to bring our platform to more customers."
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Research: e-retailers failing to deliver on promises
Thu 13 Jun 2019
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crm
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cx
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martech
Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.
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TIBCO recognised by Gartner, TrustRadius for data science
Thu 13 Jun 2019
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bi
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big data
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data analytics
High customer satisfaction as TIBCO deepens commitment to data science projects that positively impact society.
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Gen Z confidence in the economy is on the decline
Tue 21 May 2019
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crm
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cx
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martech
Businesses need to work hard to improve their reputations, according to one survey.
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Failing to act on feedback holding back Aussie companies
Thu 18 Apr 2019
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crm
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cx
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martech
More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.
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Two redesigns, one winner: Tailoring processes to customer preferences
Wed 22 Aug 2018
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digital entertainment
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digital transformation
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netflix
For a product redesign to be successful, a meticulous rollout is required, coupled with a thorough understanding of your customer base.
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Gemalto survey: Data breaches may cause customer exodus
Mon 4 Dec 2017
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data protection
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cybersecurity
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breach prevention
Globally, only 27% of consumers believe that businesses take customer data security very seriously.
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Telecommunications - NZ's most complained about industry, says ComCom
Mon 25 Sep 2017
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commerce commission
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telecommunications
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customer feedback
“Telecommunications continue to be the most complained about industry, with the number of complaints increasing by nearly a third on last year."
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Get it right the first time: Customers want better, faster response to feedback
Tue 1 Aug 2017
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crm
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cx
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martech
Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.
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Why you need to respond to customer feedback – especially online
Wed 7 Jun 2017
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crm
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cx
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martech
Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.
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Who's reading your corporate website?
Fri 18 Jun 2010
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sitecore
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customer feedback
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customer engagement
New email marketing tools released to boost your online engagement.
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