Customer Feedback stories

84% of Asia-Pacific shoppers will pay more for brands they trust with personal data, highlighting growing concern over digital privacy and customer experience.

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

Bike Matrix’s compatibility tool boosted Bike24’s sales by 69% and cut returns by 10%, easing online bike part purchases and saving customers time.

Zoho One launches enhanced UI, AI assistant Zia, and stronger integrations to simplify operations for small and medium-sized businesses.

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

Infios has earned the Customers' Choice for Warehouse Management Systems in 2025 from Gartner Peer Insights, praised by major Australian retailers for its technology.

DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.

Datadog has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking the second consecutive year of recognition.

Rydoo leads Gartner's 2025 expense management report with a 95% user recommendation, thanks to its AI-powered software used by over 1 million customers globally.

Only 23% of Australians trust companies to use AI responsibly, preferring human interaction over automation amid growing data privacy concerns.

Only 18% of New Zealanders trust companies’ use of AI, with 62% fearing it limits human contact, impacting spending and loyalty in customer service.

Appian has been named a leader in Forrester’s Q3 2025 Digital Process Automation report, praised for its AI integration and scalable automation platform.

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

Despite 69% of Australians regularly using mobile banking apps, satisfaction remains modest with a 66.0 CX Index score, says Forrester's 2025 report.

Tenable’s co-CEOs lead innovation in exposure management, driving growth and stability with a unique dual leadership model after their CEO’s passing.

AI use in software testing has doubled to 60%, but 80% of organisations still lack the expertise needed for effective AI testing management.

NetApp has been named a Leader in Gartner's 2025 Magic Quadrant for Enterprise Storage Platforms, highlighting its innovative and reliable data solutions.

Peer reviews and user-generated content now influence 65% of UK shoppers, surpassing celebrity endorsements in shaping purchase decisions, finds Akeneo study.

AI is making it easier for consumers to file well-crafted complaints, posing new challenges for retailers to manage rising digital grievances effectively.

LG has unveiled its ThinQ AI platform in Europe, enhancing smart appliances with AI-driven updates and proactive maintenance for improved efficiency.