Customer Feedback stories
![Story image](../../../../../uploads/story/2024/06/27/preview_techday_dd62990b2486edb0234c.webp)
InMoment integrates generative AI for better customer insights
Last month
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uc
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devops
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cx
InMoment integrates generative AI into its Conversational Intelligence, enhancing customer experience analytics by merging various feedback sources like contact centres, surveys, and social media.
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Medallia named strong performer in Forrester Wave report
Last month
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martech
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cx
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ai
Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.
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Kentico celebrates 20 years of innovation & digital growth
Last month
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digital transformation
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cx
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martech
Kentico marks its 20th anniversary, celebrating two decades of innovation from a bachelor thesis to a global expert in digital experience platforms.
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Alchemer launches AI-driven tool for real-time CX feedback analysis
Last month
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cx
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data analytics
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martech
Alchemer has launched Alchemer Pulse, an AI-powered tool for rapid analysis of customer feedback, transforming unstructured data into clear, actionable insights.
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Keepit earns third consecutive Customer Top Rated Award
Thu, 16th May 2024
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dr
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cx
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martech
Keepit wins its third consecutive Customer Top Rated Award from TrustRadius for excellence in SaaS Backup, Data Loss Prevention, Disaster Recovery, and Enterprise Backup.
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Qualtrics unveils AI tools to boost large-scale customer experiences
Thu, 2nd May 2024
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cx
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martech
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motorola solutions
Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.
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Joao Silva named Pure Storage's VP for EMEA, Latin America operations
Mon, 1st Apr 2024
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storage
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cx
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martech
Joao Silva, a seasoned British tech executive, has been named Vice President of EMEA and Latin America operations for Pure Storage, set to drive growth after the firm's notable Q4 performance.
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Keeper Security enhances UI & introduces new onboarding experience
Thu, 21st Mar 2024
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martech
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cx
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soc
Keeper Security bolsters its cybersecurity platform with enhanced user interface, launches new, user-friendly onboarding experience guided by a Quick Start Checklist.
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Zeda.io's Insights 2.0: Harnessing AI to enhance product development
Wed, 20th Mar 2024
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saas
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cx
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martech
Zeda.io revolutionises customer insights with the release of their AI-driven Insights 2.0, aimed at transforming product management by harnessing customer feedback for revenue-focused product strategies.
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Sysdig lauded as Strong Performer in Gartner's CSPM Tools report
Mon, 11th Mar 2024
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cx
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martech
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cloud security
Sysdig was lauded as a 'Strong Performer' in the Gartner Peer Insights Voice of Customer for Cloud Security Posture Management Tools, earning top ratings based on customer feedback.
![Story image](../../../../../uploads/story/2024/02/14/preview_5%2Bmetrics%2Bevery%2Bsuccessful%2Bprofessional%2Bservices%2Bfirm%2Buses%2Bto%2Bremain%2Bprofitable.webp)
Five metrics every successful professional services firm uses to remain profitable
Wed, 21st Feb 2024
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cx
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devops
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martech
Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.
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Call data: Australian businesses’ overlooked tool for superior CX
Thu, 15th Feb 2024
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cx
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martech
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voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
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Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Wed, 7th Feb 2024
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cx
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martech
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cartech
Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.
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Trust Bank launches Trust+, Singapore's first fully digital banking experience
Fri, 2nd Feb 2024
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martech
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cx
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transparency
Trust Bank debuts Trust+, Singapore's maiden comprehensive digital banking platform, built upon transparency and simplicity.
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Ataya introduces Chorus, a game-changer for private 5G deployment
Wed, 31st Jan 2024
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edge computing
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cx
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martech
Ataya's innovative new product, Chorus, is set to revolutionise the private 5G market by offering simple, cost-effective, and efficient methods of deployment.
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BillingPlatform reveals platform upgrades after year of industry recognition
Wed, 17th Jan 2024
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cx
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martech
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commerce systems
BillingPlatform has debuted a range of platform improvements following a year of industry commendations, aiding in innovative pricing strategy execution, robust onboarding, and delivering necessary global security standards.
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TALK5 unveils Mina, a virtual safety assistant breaking language barriers
Thu, 30th Nov 2023
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cx
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martech
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risk & compliance
TALK5 introduces Mina, a world-first virtual safety assistant, to tackle language barriers in workplace safety communication.
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11:11 Systems recognised as aspirational provider in Gartner's DRaaS report
Wed, 22nd Nov 2023
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virtualisation
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cx
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martech
11:11 Systems lauded in 2023 Gartner report, singled out as an aspiring DRaaS provider with commendable customer service.
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ExpressVPN adds new features and expands services for improved user experience
Wed, 18th Oct 2023
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smartphones
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vpns
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cx
ExpressVPN enhances user experience with new features including ad and adult-site blockers, expanding its server reach to 105 countries.
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Knowby Pro 4.0: Revolutionizing knowledge management with enhanced user experience
Fri, 13th Oct 2023
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cx
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smartphones
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martech
Knowby Pro 4.0, a game changer in knowledge management, promises enhanced user experience with a new web interface.