Customer experience news stories - Page 2
Dell Technologies expands edge innovations for retailers
Dell Technologies has announced the expansion of its edge solutions to help retailers quickly generate more value and deliver enhanced customer experiences.
Human element key to world-class digital customer experience
Three years into a global pandemic and the shift to all things digital shows no signs of abating. Good digital customer experience is therefore becoming essential.
Point of Sale / POS
The evolution of POS technology in an omnichannel world
Many retailers have quickly and successfully navigated the challenges of the last two years to seamlessly serve their customers across whichever touchpoints or platforms they prefer.
Zoom announces CX innovations for 'work anywhere' workforce
Zoom Video Communications has unveiled its latest innovations in the Zoom platform to help businesses improve customer and employee experiences.
57% APAC respondents say CX a top investment priority
Fifty-seven percent of executives in APAC countries report they have a strategy to improve customer experience.
8x8 and Genesys collaborate on customer service solution
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
Vodafone, Anodot to transform network, customer experience
Vodafone New Zealand has chosen Anodot to transform its network performance visibility and improve customer experiences.
Access4 elevates customer experience with latest release
Access4 has strengthened its SASBOSS provisioning and management platform with the latest iCall Suite call analytics powered by Tollring.
CPA Australia delivers new customer experiences with MuleSoft
“Our team is now focused on extending their knowledge and experience with MuleSoft and working with our partners in the next transformation program.”
New Relic launches industry-first service level management
New Relic has announced the general availability of a first-of-its-kind service level management experience to allow developers, operators and executives to utilise SRE best practices.
Uniphore and Probe CX partner to deliver enhanced CX solutions
The new global partnership will involve Probe CX leveraging Uniphore’s conversational automation platform to create enhanced solutions, which involve personalisation and automation.
Adobe launches AI enhancements to Experience Cloud
Adobe announced new capabilities powered by Adobe Sensei, that are embedded throughout Adobe Experience Cloud.
Streaming services and lessons for unrivalled customer experience
"To produce attractive content in a future shaped by digitalisation, first-class technological capabilities are a necessity".
Over half of Aussie customers leave a website after page one
According to the 2022 Digital Experience Benchmark report, many customers do not make it past the halfway point on any given web page.
Three eCommerce trends set to dominate in 2022
Digital commerce sales in Australia have jumped significantly due to pandemic business conditions. Regionally, digital commerce in APAC is expected to nearly double in size by 2025.
Five ways to deliver the total experience to customers
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?
Adatree and Personetics bring data intelligence to finance
Adatree has partnered with Personetics, the provider of financial data analytics, to provide customers with a solution for financial data access and intelligence.
Study reveals the new standard for customer experience
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
Adobe unveils Real-Time Customer Data Platform improvements
Adobe has announced improvements to its CDP, which include a range of capabilities that will allow businesses to maximise the value of their customer data.
Adobe expands ecosystem with new partners and tools
Adobe has announced the expansion of its ecosystem to include new partners and developer tools through Adobe Experience Cloud for customised experiences.
Latest version of Appian low-code platform now available
Appian has released the latest version of the Appian Low-Code Platform, with enhancements that bring together process mining, workflow, and automation.
Dotdigital report helps companies to better serve customers
Dotdigital has released a new report to help companies bridge the gap between what their customers expect of them and what they experience in reality.
Uniphore makes additions to its flagship CX platform
Uniphore, the conversational automation specialist, has added new solutions to its flagship Conversational AI & Automation platform.
Midsized B2B manufacturers becoming customer-focused
SAP explains how midsized B2B manufacturers are becoming more customer focused.