Customer engagement stories
Indosat launches AI suite for Indonesia supply chains
Today
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customer engagement
Indosat unveils 27 AI-driven tools to digitise Indonesia’s supply chains, targeting fleet tracking, cold chain control and smart facilities.
OpenAI unveils Frontier to deploy AI coworkers at scale
Today
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customer engagement
OpenAI has launched Frontier, an enterprise platform to deploy AI coworkers at scale by unifying data, tools and governance across firms.
AI agents reshape sales teams across Australia, NZ
Today
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customer engagement
AI agents are rapidly transforming sales teams in Australia and New Zealand, slashing grunt work and reshaping how sellers prospect and close deals.
Mailchimp boosts eCommerce tools with wider EMEA SMS rollout
Today
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customer engagement
Mailchimp expands eCommerce tools and AI-driven automation, rolling out SMS to 34 new EMEA markets to boost small business marketing ROI.
Exclusive: Celonis' Kerry Brown warns CIOs to 'remove chaos'
Yesterday
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customer engagement
Celonis touts digital twins and process data as the missing link to turn scattered enterprise AI experiments into measurable business gains.
Exclusive: How email still reigns supreme for small business marketing
Yesterday
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customer engagement
Constant Contact doubles down on AI-driven tools while keeping email the core link between small businesses and their customers.
FICO named Leader in Gartner 2026 decision intelligence
Yesterday
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customer engagement
FICO has been named a Leader in Gartner’s 2026 Magic Quadrant for Decision Intelligence Platforms, recognising its execution and vision.
AI agents go mainstream in Singapore sales teams
2 days ago
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customer engagement
AI agents are rapidly entering Singapore sales teams, with 80% already using AI tools as leaders turn to automation to ease admin pressures.
Technology and the Shift in Managing ‘Personalised Offers’
2 days ago
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customer engagement
Retailers are racing from blunt discounts to AI-driven one-to-one offers, promising sharper margins and loyalty in APAC’s crowded market.
Rockwell Automation names new New Zealand country boss
Last week
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customer engagement
Rockwell Automation has named Shane Riley as New Zealand country manager, succeeding Mike Greig amid a wider reshuffle of its regional leadership.
Cleo relaunches UK AI money app to ease cash anxiety
Last week
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customer engagement
AI fintech Cleo stages UK comeback with a waitlisted app, betting its chatty budgeting assistant can ease mounting money anxiety.
Westcon-Comstor launches Tech Insights for EMEA partners
Last week
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customer engagement
Westcon-Comstor unveils free Tech Insights programme to help EMEA partners assess cyber risk and AI data readiness for customers.
AliveNow crafts interactive ‘Born To Trade’ hub
Last week
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customer engagement
AliveNow builds interactive ‘Born To Trade’ hub for FYERS, blending personalised videos and a daily quiz to drive repeat trader engagement.
Asia Pacific Loyalty Awards 2026 finalists revealed
Last week
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customer engagement
Asia Pacific Loyalty Awards 2026 unveils record finalist line-up as brands double down on retention, data and personalised engagement.
8x8 sees AI customer interactions surge across voice, chat
Last week
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customer engagement
8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.
Smart Communications rolls out governance-first AI tools
Last week
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customer engagement
Smart Communications launches governance-first AI tools in Conversation Cloud, targeting regulated sectors moving from pilots to production.
Zendesk names Craig Flower COO to drive AI first shift
Last week
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customer engagement
Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.
Banks struggle to turn AI spending into real revenue gains
Last week
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customer engagement
Banks worldwide pour billions into AI, but Dyna.Ai warns only a small minority are turning pilots into tangible, scalable revenue gains.
True Media names Alison Clark to lead account team
Last week
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customer engagement
True Media appoints Alison Clark to lead account management as Senior Vice President, boosting its leadership hub in Minneapolis.
Oracle unveils AI agentic platform for retail banks
Last week
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customer engagement
Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.