Customer data Stories - Page 28

Global Stories

Customer data stories

Intel and DigitalBridge launch enterprise AI firm Articul8

Intel and DigitalBridge have launched Articul8, an independent AI company delivering comprehensive GenAI platform solutions with safeguarded, scalable and varied deployment options.

By Catherine Knowles • 3 min read • Thu, 4th Jan 2024

Virtualisation

Global modular data centres market to reach $81.2bn by 2030

The global modular data centres market is anticipated to surge to USD$81.2bn by 2030, due to efficiency and flexibility, says Research and Markets report.

By Shannon Williams • 3 min read • Tue, 2nd Jan 2024

Data Analytics

Safetica partners with Kaira to boost data security in APAC region

Safetica forms strategic alliance with Kaira to enhance data security solutions and cater to increasing cybersecurity needs in the APAC region.

By Kaleah Salmon • 3 min read • Thu, 21st Dec 2023

Data Protection

Jscrambler secures PCI DSS v4.0 compliance boosting client-side protection

Jscrambler, a client-side protection platform, achieves PCI DSS v4.0 compliance, showcasing their commitment to secure transactions.

By Catherine Knowles • 3 min read • Wed, 20th Dec 2023

Data Analytics

Certinia integrates advanced AI in service-oriented platform for improved efficiency

US tech firm, Certinia, integrates advanced AI into its service-oriented platform, aiming to revolutionise enterprise operations globally.

By Imee Dequito • 3 min read • Mon, 18th Dec 2023

Data Analytics

Eagle Eye Group appoints first Chief Artificial Intelligence Officer

Eagle Eye Group hires Jean-Matthieu Schertzer as its first Chief AI Officer, aiming to bolster AI-driven personalised retail promotions.

By Imee Dequito • 3 min read • Thu, 14th Dec 2023

Unified Communications

Ecosystm & Verint Playbook highlights wider scope needed for CX strategies

New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.

By Sean Mitchell • 2 min read • Tue, 12th Dec 2023

Customer Relationship Management

Zoom looks to enhance CX with AI-powered refinements

Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.

By Shannon Williams • 3 min read • Thu, 7th Dec 2023

Data Analytics

The surprising reason customers are abandoning digital transactions

Businesses need to create easy, secure and personalised buying experiences that alleviate security concerns without collecting too much personal data.

By Ashley Diffey • 5 min read • Tue, 5th Dec 2023

Data Analytics

Fivetran unveils new capabilities supporting Delta Lake on Amazon S3

Fivetran expands offering with new support for Delta Lake on Amazon S3, new capabilities aim to enhance data lake usage and governability.

By Catherine Knowles • 3 min read • Fri, 1st Dec 2023

Data Analytics

Lack of central data storage hinders customer support, reveals Sprinklr report

A Sprinklr report reveals that 46% of CX leaders lack the central data storage vital for a competitive customer service.

By Catherine Knowles • 3 min read • Fri, 24th Nov 2023

Software-as-a-Service

Logpoint confirms data security commitment following SOC 2 Type II audit

Logpoint fortifies pledge to protect customer data after passing the stringent System and Organisation Control 2 Type II audit.

By Sean Mitchell • 2 min read • Tue, 21st Nov 2023

Malware

Keeper Security urges retailers to prep for holiday season cyber threats

Keeper Security, a top cybersecurity software firm, warns retailers to brace for potential cyber threats during the holiday season.

By Imee Dequito • 3 min read • Fri, 17th Nov 2023

DataCentre infrastructure

Microsoft announces AI companion 'Copilot' to enhance Azure management

Microsoft unveils AI tool 'Copilot' to assist in managing Azure cloud services, promising increased efficiency and productivity.

By Sean Mitchell • 3 min read • Fri, 17th Nov 2023

Data Protection

TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service

TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.

By Imee Dequito • 3 min read • Thu, 9th Nov 2023

EduTech

Bletchley Park AI summit highlights global threat & essential safety strategy

Bletchley Park AI Safety Summit underscored serious artificial intelligence threats, urging for a global safety roadmap.

By Kaleah Salmon • 3 min read • Tue, 7th Nov 2023

Stories from Other Regions

Customer data stories

Semiconductors

Cheap as Chips streamlines operations with SOTI MobiControl solution

Cheap as Chips improves store operations across remote Australia using SOTI MobiControl solution, enabling better connectivity and enhanced customer service.

By Sean Mitchell • 2 min read • Thu, 14th Dec 2023