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Twilio launches tools for human & AI conversations
Unified Communications

Twilio launches tools for human & AI conversations

Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Gamma targets Philippines BPO market with local licence
Unified Communications

Gamma targets Philippines BPO market with local licence

Partners can now tap Philippines BPO demand through Gamma’s local licence, after the company set up in-country infrastructure to meet regulatory rules.

By Sean Mitchell • 4 min read • Last week
Gamma launches APAC push with Australia & NZ focus
Unified Communications

Gamma launches APAC push with Australia & NZ focus

Partners in Australia and New Zealand may benefit as Gamma targets higher margins and simpler onboarding in a crowded cloud communications market.

By Sean Mitchell • 4 min read • Last month
Supporting service providers with their global ambitions
Network Infrastructure

Supporting service providers with their global ambitions

Asia-Pacific expansion is set to help partners widen margins, cut compliance risk and reach new customers across 27 countries.

By Mike Mills • 4 min read • Last month
Sinch named leader in IDC communications platform study
Customer Relationship Management

Sinch named leader in IDC communications platform study

The ranking underscores growing demand for combined messaging, voice and email tools as enterprise buyers seek one platform across channels.

By Mark Tarre • 3 min read • Last month
Tollring unveils AI tools for customer conversation analysis
Unified Communications

Tollring unveils AI tools for customer conversation analysis

Businesses can now review every call for compliance and service issues as Tollring adds AI tools that analyse customer conversations at scale.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Infobip embeds AI across operations at DevDays 2026
Unified Communications

Infobip embeds AI across operations at DevDays 2026

AI is now being woven into product development and internal workflows as the cloud communications group marks 20 years in business.

By Sean Mitchell • 4 min read • Last month
Gamma expands APAC cloud comms portfolio in four markets
Digital Transformation

Gamma expands APAC cloud comms portfolio in four markets

Gamma launches its Global Communications Enablement cloud portfolio across Australia, New Zealand, Singapore and the Philippines.

By Sofiah Nichole Salivio • 3 min read • Mon, 23rd Mar 2026
Infobip report marks shift to omnichannel AI messaging
Unified Communications

Infobip report marks shift to omnichannel AI messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
Q4 adds digital conferencing to earnings call platform
Unified Communications

Q4 adds digital conferencing to earnings call platform

Q4 has built digital conferencing into its investor relations platform, aiming to streamline and de-risk earnings calls and market events.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026

Stories from Other Regions

Cloud Communications stories

8x8 launches retail nationwide for shared store devices
Unified Communications

8x8 launches retail nationwide for shared store devices

Retailers could cut missed calls and IT overhead as shared devices let the nearest shop-floor worker answer across shifts.

By Sofiah Nichole Salivio • 4 min read • Last month
Strategy and innovation: Key takeaways from Gamma's regional forums
Unified Communications

Strategy and innovation: Key takeaways from Gamma's regional forums

Partners in the UK channel face rising pressure to prove value as customers switch providers and demand faster innovation, longer-term roadmaps.

By Will Morey • 4 min read • Last month
Platforms, sovereignty and global growth at Cavell Summit Europe
Unified Communications

Platforms, sovereignty and global growth at Cavell Summit Europe

Platform-led buying is squeezing telcos, forcing providers to adapt to sovereignty rules and global licensing hurdles to keep growth on track.

By Mike Mills • 4 min read • Last month
Migration strain exposes partner capacity challenges
Customer Relationship Management

Migration strain exposes partner capacity challenges

Partners face mounting strain as PSTN migration collides with day-to-day demand, threatening customer service and new business growth.

By Will Morey • 4 min read • Last month
NeonNow launches AI customer platform across 170 markets
Software-as-a-Service

NeonNow launches AI customer platform across 170 markets

Partners can now sell voice, messaging and AI-led service tools in 170 markets as the Sydney-founded firm expands overseas.

By Kaleah Salmon • 3 min read • Last month
Healthcare trusts keep voice central despite digital shift
Unified Communications

Healthcare trusts keep voice central despite digital shift

Hospital patients still rely on phone lines for urgent care updates, leaving trusts wary of telephony changes as the PSTN switch-off looms.

By Sofiah Nichole Salivio • 7 min read • Sat, 28th Mar 2026
Infobip Startup Tribe backs UK startups with credits
Customer Experience

Infobip Startup Tribe backs UK startups with credits

UK startups can tap about GBP £45,000 in credits and mentoring as the five-year-old programme helps them avoid building communications systems from scratch.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Mar 2026
Docplanner rolls out AI voice booking agent with Twilio
Unified Communications

Docplanner rolls out AI voice booking agent with Twilio

Docplanner's AI voice agent, built on Twilio tech, has doubled doctor bookings and onboarded 1,300 clinicians in just three days.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026