Cloud Communications stories

RingCentral wins Frost & Sullivan's 2025 Global Customer Value Leadership Award and rolls out pay-per-organiser pricing for its Events platform.

8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.

Comms Group achieved record March 2025 revenue of $5.0 million, driven by global expansion and major new contract wins across diverse sectors.

Research from Twilio reveals that nearly half of mobile professionals have adopted Rich Communication Services, with 60% citing its positive impact on customer communications.

Alcatel-Lucent Enterprise has unveiled ALIE, a generative AI chatbot designed to boost efficiency for channel partners and employees, significantly reducing support calls by 50%.

Access4 has appointed Matt Milne as Chief Revenue Officer to enhance its go-to-market strategy and strengthen partner relationships from Sydney.

Three UK and Virgin Media O2 have teamed up with Sinch to launch RCS Business Messaging for iOS, enhancing customer interaction across devices.

Gamma plans to acquire STARFACE Group from Maxburg to strengthen its foothold in Europe's cloud communications market, pending regulatory approval.

Neat forecasts that by 2025, AI and 5G will significantly transform video collaboration, driven by a projected global IT spend of USD $5.74 trillion.

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.

RingCentral has acquired a PAN-India licence for its UCaaS and CCaaS offerings, enhancing opportunities for Australian firms in the Indian market.

Access4 celebrated its top-performing partners at the 2024 ANZ Partner Awards in Queenstown, recognising outstanding contributions and innovative achievements.

Access4 acquires Channel UC to bolster cloud communications, expanding its portfolio and partner base. Channel UC execs join Access4 to drive innovation.

Melanoma Institute Australia signs five-year deal with RingCentral to deploy RingEX UCaaS platform across 12 clinics, enhancing communication and patient care.

Avaya appoints Phil Zammit as VP for Asia-Pacific operations, aiming to enhance customer and partner relationships while driving regional market success.

Yariv Dafna, with nearly 20 years of finance and business management experience, joins Infobip as CFO to help drive the company's continued growth.

Pivotel has finalised its acquisition of wholesale voice and messaging firm VoiceHub from Swoop, enhancing its services across Australia and New Zealand.

Alianza, the cloud communications firm, chooses Infovista's Ativa platform to fuel its Voice Analytics Platform, enhancing CSPs understanding of voice traffic through real-time metrics and diagnostics.

Virtus Health plans a 5-year global implementation of the integrated RingCentral communication platform across its 62 sites, aiming to enhance patient experience and reduce business communication costs.