The Ultimate Guide to Chatbots
2023 edition
Overview
Chatbots are intelligent softwares, programs and AI which are developed to simulate conversation with people online. Chatbots are tools that perform routine tasks efficiently and help people online.
Mostly found on internet websites, they have automatic question and answer protocols that lead to the resolution of customer' issues.
These technologies often appear as fictional people, or sometimes as robots or actors, to make people more comfortable and feel as if they are talking with real people.
Analyst reports

Forrester Research on Contact Centre
AI Chatbots and the Importance of Automated Testing
Tue, 13th Jun 2023

FMI on Omnichannel
Demand for intelligent virtual assistants spurs convers...
Fri, 2nd Jun 2023

FMI on Communications
CPaaS market set to reach $60 billion by 2032 - FMI
Thu, 27th Apr 2023
Expert columns

By Robin Rastogi of Nihilent Australia
How AI can complement Australia's human experience
Wed, 2nd Aug 2023

By Mark Gorrie of Norton
Is ChatGPT’s use of our personal data even legal?
Tue, 25th Jul 2023

By Niraj Naidu, Hilton Rosenfeld of DataStax
The power of Vector Search and NLP: A Business value pe...
Fri, 21st Jul 2023

By Samantha Warren of Adobe
The creative and productive evolution of generative AI
Sun, 16th Jul 2023

By Joshua Kaiser of Tovie AI
Conversational AI's role in optimising debt collection
Mon, 10th Jul 2023
More expert columns

By Bash Din of Zumzum
6 things to consider when choosing accounting software ...
Wed, 1st Mar 2023

By Christoph Börner of Cyara
Can machines really deliver better customer experience ...
Tue, 28th Feb 2023

By Christoph Börner of Cyara
The simple reason your bot is failing
Tue, 7th Feb 2023
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Other guides
You can read other related guides from Marketing Technologies, Artificial Intelligence, Contact Centre, Customer Relationship Management, and Customer Experience.
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