Case management stories

SEON posts over 80% ARR growth, boosts API usage 250% and secures USD $80 million Series C to scale AI-powered fraud and AML platform.

Team Cymru and Filigran link Pure Signal and Scout with OpenCTI to enrich threat investigations, automate hunts and deepen global context.

AI is set to manage 41% of Singapore’s customer service cases by 2027, as service teams embrace “agentic” tools despite security concerns.

OSINT investigators say data is now both their biggest barrier and opportunity, turning to AI to tame overload and plug critical gaps.

Contrast plugs its ADR into Datadog Cloud SIEM, streaming verified runtime attack data to slash alert noise and speed SecOps response.

UiPath and Talkdesk are teaming up to fuse agentic AI, streamlining document-heavy healthcare contact centre workflows and cutting errors.

Atturra teams with Comtrac to roll out AI-powered investigation tools for Australian law enforcement and regulators via a single service channel.

New Zealand Police has cut case processing times from two weeks to under four hours using Appian’s automation platform, enhancing efficiency and service.

AI and digital skills are now essential in UK law firms, transforming recruitment as firms seek talent to navigate technology-driven legal services.

Dubai International Arbitration Centre launches DANA digital platform to streamline case management and enhance transparency in dispute resolution from January 2026.

Clue Software has launched new AI tools designed to enhance investigative efficiency by accelerating intelligence processing and improving threat detection.

Newgen Software has been named a 'Niche Player' in Gartner's 2025 Magic Quadrant for Business Orchestration and Automation Technologies, highlighting its strengths in enterprise automation.

A report reveals 87% of senior lawyers see AI-driven case strategy software as essential, reshaping litigation by improving outcomes and competitiveness.

NZTA and Verra Mobility launched a cloud-based system to enhance road safety camera incident processing, improving enforcement and supporting safer roads in New Zealand.

CrowdStrike upgrades its Falcon platform with FalconID, offering passwordless MFA and enhanced tools to secure human, AI, and non-human identities in hybrid IT.

FICO has been named a category leader by Chartis Research for the fifth consecutive time in enterprise, payment fraud solutions and fraud platforms in 2025.

SAS has been named Market Leader in AI-driven fraud and AML case management, praised for its stable platform and advanced cloud-native AI features.

Hyland will open source its AI-ready, cloud-native Content Repository, enhancing enterprise scalability, flexibility, and integration with modern AI workloads.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

Holding Redlich has begun a two-month pilot of Automatise's Cicero AI platform to enhance efficiency and data security across key legal practice groups nationwide.