Callsign stories

Consumers think banks, retailers and mobile operators need to do more to protect them and their personal information from fraudsters.

"Organisations need to re-evaluate the communications channels they use to interact with customers to better establish trust. With fraudsters monopolising open channels such as SMS and email, these channels cannot be relied upon."

"Timeliness is key, you must get the alert in front of people at the exact moment they are at risk of fraud. Without this, banks will continue to spend huge amounts of money on fraud prevention messaging that will never have an impact."

Consumers are not taking the necessary precautions to protect their online identity.

“Given the incredibly high volume of transactions over the coming weekend, and indeed the whole festive period, often merchants will accept that fraud will be higher than usual."

Dubbed “Collection #1”, the data set contains emails and passwords with over a billion unique combinations of email addresses and passwords.