Call Recording stories
HiDock launches P1 AI voice recorder with HiNotes 3.0
Yesterday
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risk & compliance
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erp
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data privacy
HiDock's P1 AI recorder targets privacy-minded professionals with Bluetooth earphones, 64GB storage and GBP £169 pricing.
HiDock launches USD $169 AI recorder for Bluetooth calls
2 days ago
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uc
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genai
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data privacy
HiDock unveils GBP £169 AI recorder to capture Bluetooth calls through earbuds, with HiNotes 3.0 adding transcription, summaries and tasks.
Tollring unveils AI tools for customer conversation analysis
3 days ago
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uc
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devops
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data analytics
Tollring launches AI features to let managers query call recordings in plain English and automate quality checks with over 90% accuracy.
Red Cactus, Tollring bring AI call summaries to CRM
Last month
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crm
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uc
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data protection
Red Cactus and Tollring launch AI-powered call summaries that auto-update customer records across 200+ CRM systems for channel partners.
Aurasell unveils AI-native GTM OS overlay for CRMs
Sat, 14th Feb 2026
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crm
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data analytics
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digital transformation
Aurasell launches GTM OS, an AI-native overlay that automates go-to-market workflows across existing CRMs without risky system replacement.
Enreach & Cataleya launch APAC white-label UCaaS push
Fri, 9th Jan 2026
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crm
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uc
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digital transformation
Enreach and Cataleya team up to launch a white-label UCaaS platform for APAC service providers, targeting booming cloud comms demand.
Simwood links WhatsApp voice with global carrier tools
Wed, 7th Jan 2026
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uc
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digital transformation
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encryption
Simwood launches WhatsApp Business voice integration, linking Teams, SIP and UCaaS tools to more than three billion WhatsApp users.
Samsung reveals One UI 7 beta with AI & security boosts
Wed, 11th Dec 2024
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data privacy
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cybersecurity
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samsung
Samsung launches the One UI 7 beta, introducing advanced AI features and enhanced security measures across its Galaxy device ecosystem.
Twilio integrates OpenAI's Realtime API for AI voice tech
Fri, 4th Oct 2024
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cx
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martech
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public sector
Twilio integrates OpenAI's Realtime API, allowing over 300,000 clients to enhance voice experiences using the multilingual, multimodal GPT-4o model.
Tollring launches Record AI, a game-changer in cloud call recording
Wed, 8th May 2024
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risk & compliance
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customer service
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tollring
Uxbridge tech firm Tollring unveils an AI-driven cloud call recording solution, Record AI, offering high automation levels, sentiment analysis, and multi-platform compliance.
Access4 unveils Flex solution for Microsoft Teams integration
Mon, 15th Apr 2024
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uc
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voip
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contact centre
Access4 has launched its Flex solution for Microsoft Teams, designed to amalgamate advanced and basic user services within one customer tenancy, fostering cost-effectiveness and scalability.
VXT's new AI platform revolutionises communication for law firms
Wed, 20th Mar 2024
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uc
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ai
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video conferencing
VXT, a rising legal-tech start-up, has launched a pioneering AI-driven communications platform that syncs with practice management software.
Putting all your eggs in one communication basket is never a good idea
Mon, 5th Feb 2024
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crm
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uc
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cx
Reliance on a single Unified Communications as a Service (UCaaS) solution, such as Microsoft Teams, puts businesses at risk as highlighted by recent outages; diversifying options can boost resilience and functionality.
Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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uc
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hyperscale
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
HiDock announces world's first ChatGPT-Powered Audio Dock, HiDock H1
Tue, 14th Nov 2023
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bluetooth
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productivity
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kickstarter
HiDock launches the HiDock H1, the world's first ChatGPT-Powered Audio Dock, pushing boundaries in communication tech.
Dubber and Alianza elevate cloud communications for CSPs
Wed, 11th Oct 2023
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dubber
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service provider
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conversational ai
Dubber and Alianza have announced a new strategic alliance in which Dubber will provide conversational intelligence solutions to the Alianza platform.
Zoom launches Workforce Engagement Management suite
Wed, 27th Sep 2023
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uc
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cx
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martech
Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.
Zoom extends customer experience software with latest release
Fri, 22nd Sep 2023
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cx
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martech
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ai models
Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.
Are your communications just good enough or great?
Thu, 25th May 2023
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crm
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uc
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voip
Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.
Frost & Sullivan ranks NICE highly on 2022 VoC report
Wed, 8th Feb 2023
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uc
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cx
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martech
Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.