Business communications stories
Inbox failures are leaving as much as 20% of email ROI at risk, as senders struggle to measure returns and improve deliverability.
The move could help firms block synthetic impostors before payments or sensitive data are approved across voice, video and contact centre systems.
Smaller sites can now add mobile voice coverage without a multi-cell deployment, as the systems support up to eight calls and 10 handsets.
Partner-led sales for communications tools have been boosted by external recognition for 8x8 across Europe, Australia and nine product categories.
Broot.ai has embedded Vonage voice APIs into its CRM, enabling one-click in-app calling, local numbers and unified activity tracking for teams.
Q4 has built digital conferencing into its investor relations platform, aiming to streamline and de-risk earnings calls and market events.
Abnormal AI launches Attune 1.0, a behavioural model that spots AI-crafted cyberattacks by learning normal workplace communication patterns.
Red Cactus and Tollring launch AI-powered call summaries that auto-update customer records across 200+ CRM systems for channel partners.
Mitel debuts WX, a role-aware, AI-enabled comms framework unifying frontline, mobile, knowledge and contact centre workers on one layer.
RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.
Businesses gain an AI-enabled contact centre with omnichannel support, as Cox Business broadens its portfolio beyond traditional telecoms services.
Partners can now sell voice, messaging and AI-led service tools in 170 markets as the Sydney-founded firm expands overseas.
UK startups can tap about GBP £45,000 in credits and mentoring as the five-year-old programme helps them avoid building communications systems from scratch.
More than 3m UK homes have switched to digital landlines as BT warns those ignoring the rollout risk disruption before analogue ends in 2027.
UK resellers shift from AI hype to hands-on deployments as customers demand automation, analytics and compliance in communications.
'Good enough' voice tools quietly drain time, frustrate staff and erode service, as hidden frictions multiply across calls, teams and offices.
Tide launches embedded 5G mobile plans in its app, giving UK small firms business numbers with unlimited calls, texts and optional data.
NFON and O2 Telefónica Deutschland pass 100,000 Digital Phone users as they pivot from SMEs to larger enterprises and AI-led services.
BT launches Sovereign Voice cloud calling, keeping UK business calls routed and managed solely onshore to meet strict sovereignty demands.
NFON posts 2025 revenue uptick to EUR €89.1 million as AI products and the botario deal lift earnings despite a shrinking seat base.