Growth in new broadband and mobile customer numbers has helped 2degrees to record high revenue and earnings for the financial year.

However there were notable disparities in users’ experience between urban and rural areas on three major operators: Spark, 2degrees and Vodafone.

In September 2020, the Commission published an open letter to Spark, Vodafone and 2degrees asking them to share their plans for providing their customers with more meaningful product and service comparisons and to guard against overspending.

Chorus, Xero and 2degrees were amongst the finalists in this year's Deloitte Top 200 Awards, with both Chorus and Xero taking out their categories. 

Mobile operators should improve consumer choice through easier comparisons.

 The lockdown earlier in the year thrust many small businesses into an unknown territory.

Vocus slammed the news from Chorus that it will increase fibre prices, labelling the move as "cynical, money grabbing and unwarranted".

"The reality is that phone use by drivers is commonplace in New Zealand and this is a hard behaviour to shift."

The company has revealed it has invested $1 billion into its network infrastructure, and has expanded on its venture with Spark and Vodafone to connect the country's rural areas.

New Zealand telco firms are warning recent arson attempts on cell sites may have an impact on phone and internet connectivity across Auckland.                      

Everything you need to know about what eSIM is, how it is used, and what Spark and Vodafone have to say about where it’s going.

2degrees is proposing to cut 10% of its 1200-person workforce, in response to the evolving COVID-19 crisis. 

Telecommunications companies have closed their doors for usual retail service, but will provide repairs and modem and phone provisions only if there is a genuine connectivity issue.

Consultation is open on the draft guidance until 28 April 2020, with cross-submissions due by 12 May 2020.

"This year’s winners highlight the growing range of options available to the consumer in the NZ broadband market.”

‘No holidays please, we’re SMBs’. That’s the sentiment coming from almost 1000 Kiwi small businesses, according to a study by 2degrees.

A new report for data company Tutela has revealed 2degrees provides its users with the best mobile experience, while in Australia, Telstra leads the pack. 

"It is great to see such a diverse range of finalists recognised and highlights what a great position connectivity in New Zealand is in."

"Having assessed the state of competition in the mobile market, we haven't identified any particular problems or structural issues that could be hampering competition."

Spark, Vodafone and 2degrees announce new rural broadband and mobile services in twenty locations 

“People can interpret emojis in different ways and different groups often associate different meanings with different symbols, and this doesn’t always cross the generations.”

“It’s getting harder to be a small business in New Zealand, but technology is making life easier for us.”

The Commission says there is no need for measures to improve competition in the NZ mobile market. Vocus says this decision will be “crippling.”

The study found indicators such as pricing, coverage and choice of mobile services were trending in a positive direction for consumers.