Wipro expands ServiceNow tie-up on agentic AI workflows

Wipro has expanded its partnership with ServiceNow to cover agentic AI workflows across IT, HR, procurement, and cybersecurity.

Wipro Intelligence will be integrated with the ServiceNow AI Platform to manage how work is initiated, co-ordinated, and executed across enterprise systems. The goal is to reduce manual handoffs and give clients clearer visibility into task progress across departments.

AI workflows

The move adds to a broader push by large technology services groups and software providers to embed AI tools into routine business processes rather than keep them as standalone assistants. Here, the focus is on workflows within back-office and operational functions, where companies often face delays, fragmented ownership, and weak audit trails.

The arrangement will be applied to a set of named offerings within Wipro's Wipro Intelligence portfolio, including SmartProcure for procurement processes, Telco Autonomous Networks for telecom service operations, and Cyber Transform for security operations.

SmartProcure is intended to standardise intake, approvals, and execution in procurement to reduce cycle times. Telco Autonomous Networks combines AI-led workflows with telecom-specific context to improve issue resolution in service operations. Cyber Transform is designed to strengthen vulnerability and incident response workflows, as well as governance across security operations.

Single access

The partnership is also intended to give clients a single way to submit and manage work requests across different business functions. The workflow design is meant to include policy alignment, governance, and auditability while making status, ownership, and completion more visible.

That positioning reflects a wider concern among large organisations about how to move AI projects from limited pilots into systems that can be monitored and controlled at scale. Companies are increasingly seeking tools that fit within existing compliance and operational structures, particularly in areas such as procurement and cybersecurity, where records, approvals, and accountability are tightly managed.

ServiceNow has been pushing its AI platform deeper into enterprise operations, while Wipro has been expanding consulting and implementation work around AI adoption. The expanded relationship suggests both groups see demand from clients that want AI deployed inside workflow systems rather than layered on top as a separate application.

Enterprise push

Amit Zavery, President, Chief Operating Officer, and Chief Product Officer at ServiceNow, commented on the partnership.

"AI isn't new to enterprises, but connected, governed, and outcome-driven AI is," said Amit Zavery, President, Chief Operating Officer, and Chief Product Officer, ServiceNow. "That's what this partnership makes real. When agentic AI runs inside secure workflows, ideas start delivering real results and the agentic enterprise becomes possible."

For Wipro, the announcement ties into a broader effort to position Wipro Intelligence as a unifying layer for its AI products and services. Wipro described it as a suite of platforms, solutions, and offerings that can connect with partner technologies to support implementation across industries and business functions.

Malay Joshi, Chief Executive Officer of Americas 1 Strategic Market Unit at Wipro, said the main obstacle for many clients was not interest in AI, but deploying it across large organisations.

"For most enterprises, the real challenge with AI is not ambition, but execution at scale. Our expanded partnership with ServiceNow is designed to bridge that gap through a consulting-led, AI-powered approach that translates business priorities into industry-aligned AI solutions. Together with Wipro Intelligence, we are helping clients streamline operations, drive measurable outcomes, and scale AI adoption with the right governance and controls in place," said Malay Joshi, Chief Executive Officer of Americas 1 Strategic Market Unit, Wipro.

Wipro employs more than 240,000 people and works with clients in 65 countries. The company has been increasing its emphasis on AI-linked consulting and technology services as customers seek to automate more internal processes while retaining tighter oversight of how those systems operate.