Rezolv raises USD $12.5 million to expand AI tools

Rezolv has raised USD $12.5 million in a Series A funding round led by Norwest, with participation from Vertex Ventures Southeast Asia and India and existing investor 3one4 Capital.

The Mumbai-based lending technology company will use the funds to expand its artificial intelligence tools across sales, risk, underwriting and collections.

Founded by Karan Mehta and Sonali Jindal, Rezolv sells software to banks and non-banking financial companies for debt collection and other lending workflows. It combines a collections platform with artificial intelligence tools designed to automate parts of the lending process.

Since launch, Rezolv has signed up more than 22 banks and NBFCs, including AU Small Finance Bank, ICICI Bank, Poonawalla Fincorp, Bajaj Auto Credit, Five-Star Business Finance, Muthoot Capital, Finova Capital, IndoStar, Protium, IIFL, Northern Arc, APAC Financial Services and Vridhi Home Finance.

Its systems now handle 6.5 million minutes of borrower conversations each month and support collections across more than 12 million loan accounts in India. Rezolv also said its Strategy Builder product has delivered a 35% improvement in bounce and resolution rates.

Market focus

The funding comes as lenders and financial technology providers invest more in artificial intelligence for tasks that have often relied on manual processes, especially in collections, compliance and loan operations. Debt collection has attracted investor attention because of its scale and the operational burden it places on banks and specialist lenders.

Jindal said lenders now want clearer evidence of returns from artificial intelligence projects.

"AI adoption is no longer the challenge as nearly every organisation today is implementing AI. The real challenge is metricisation: can you quantify the business impact AI is creating? At Rezolv, we are solving this for debt collections by combining a comprehensive platform with AI and intelligence to deliver measurable outcomes across recovery rates, cost, productivity and workforce optimisation. We believe the next phase of AI will be defined by measurable business outcomes, not just adoption. This investment will help us bolster these capabilities and further strengthen our proposition for the lending ecosystem," said Sonali Jindal, Founder, Rezolv.

Mehta said the funding would support a broader role for the company across the lending process and help it expand overseas.

"This fundraise takes us a step closer to our long-term vision of becoming an integrated part of the lending lifecycle. It also gives us the confidence to take our products to global markets. Rezolv's full-stack, AI-powered platform is built for lending in the AI era, and we are grateful for our investors' shared belief in this vision. We believe the platform is well positioned to drive greater intelligence, efficiency and measurable outcomes across the lending ecosystem," said Karan Mehta, Founder, Rezolv.

Investor view

Norwest said the investment reflects its view that artificial intelligence could reshape parts of financial services where work remains fragmented and labour-intensive. The firm highlighted collections as an area where lenders are seeking more automated systems.

"Norwest is delighted to partner with Karan and Sonali at Rezolv to build a defining AI-native platform for the financial services ecosystem. AI is creating an opportunity to fundamentally rethink financial services. Debt collection is one of the most compelling areas in financial services for AI-led transformation, given the scale, complexity, and highly manual nature of the existing ecosystem. We believe the team has the ambition and capabilities to define a new generation of AI-led financial services infrastructure," said Niren Shah, Managing Director and Head of Norwest India, and Nikhil Kookada, Principal, Norwest.

Vertex Ventures Southeast Asia and India, which has backed Mehta and Jindal before, said the company addresses a common problem for financial institutions managing heavy documentation, workflow and compliance demands.

"All financial institutions have huge volumes of internal workflows, documentation and processing that are necessary to meet compliance requirements. Rezolv's AI platform drastically reduces manual efforts and enables tangible business outcomes such as faster, predictable collections. We have partnered with Sonali and Karan in the past and are excited to do so once again in their new venture," said Ben Mathias, Managing Partner, Vertex Ventures Southeast Asia and India.

Existing backer 3one4 Capital said the round supports its view that debt collection is shifting from service-led models towards software products shaped by artificial intelligence.

"This round validates a thesis we've backed with conviction: the shift from services to product as AI transforms debt collection, and Rezolv's full-lifecycle platform is capturing that shift in a way few have managed despite multiple prior attempts at this problem. Beyond the product itself, Karan and Sonali have shown exceptional execution - the quality and sheer number of marquee lenders they've signed speaks to how deeply Rezolv has embedded itself in the ecosystem. Their execution gives us tremendous conviction to deepen our commitment as existing investors in this round," said Akshay Sharma, Principal, Investments, 3one4 Capital.