MirrorWeb launches Sentinel to cut false compliance alerts by 90%

MirrorWeb has released Sentinel, a communications supervision solution designed to address the challenge of rising compliance alerts fuelled by digital communication platforms.

The increasing use of tools such as Teams, Slack, WhatsApp, LinkedIn and iMessage has led to a surge in data volumes that compliance teams must monitor. According to figures from the Institute of International Finance, 75% of financial firms experienced a 50% increase in compliance alerts during the past year. This overload has created concerns for compliance officers, with 67% reporting that they fear missing critical risks, which could result in fines from regulators.

The financial sector has already faced penalties for lapses in compliance, as highlighted when the SEC fined JPMorgan Chase USD $125 million last August for inadequate management of communications compliance.

Sentinel, MirrorWeb's newly launched platform, aims to help organisations reduce the number of false positive alerts generated by legacy monitoring systems. In product testing, the company reports reducing such irrelevant alerts by up to 90%.

The solution is built using natural language processing and intelligent risk scoring to highlight genuinely risky communications, rather than relying on basic keyword matching. This approach enables the system to assess the intent and context behind messages, offering what MirrorWeb describes as a more accurate identification of potential compliance risks.

Key features highlighted for Sentinel include intelligent risk scoring, a pre-configured scenario library, comprehensive conversation capture, audit-ready reporting, and security features designed with privacy in mind. The risk scoring function analyses communications for intent, sentiment, and likely impact, allowing teams to focus resources where they matter most. The scenario library covers over 110 scenarios across eight risk categories, while the conversation capture function records entire threads, including message edits and deletions, to provide investigators with full context.

Every alert flagged by Sentinel is accompanied by reasoning that references specific policy requirements. This is intended to help compliance professionals prepare for regulatory audits and inquiries. Security measures are also emphasised; all communications data is encrypted, not used to further train AI models, and is managed under standards such as SOC 2 and ISO 27001.

Jamie Hoyle, Vice President of Product at MirrorWeb, said, "Compliance has evolved beyond just ticking boxes; it's about making informed decisions that safeguard the business. Sentinel helps customers cut through the noise, focusing on real risks - the needles in the expanding data haystack. We have worked with our customers to develop innovations that meet their needs and address today's most pressing compliance challenges."

"Our Risk Scoring system and comprehensive Scenarios Library minimise the burden of false positive alerts, providing compliance professionals with the clarity and confidence to efficiently manage today's spiraling communication risks."

As supervised communication channels become ever more pervasive in regulated industries, companies face mounting regulatory scrutiny. Tools such as Sentinel are positioned to support compliance efforts by focusing investigative attention on genuinely high-risk content and offering audit-ready data for regulatory review.