Indosat opens Jakarta cyber hub to counter AI threats

Indosat Ooredoo Hutchison has launched a Security Command Centre in Jakarta, bringing a new managed security operation online as Indonesian organisations face evolving cyber threats alongside wider use of artificial intelligence.

The facility combines technology from Cisco and Splunk with Cisco Customer Experience Services. It is designed to provide security monitoring and incident response for customers across Indonesia's growing digital economy.

Indosat positioned the Security Command Centre (SCC) as part of its broader expansion into digital services alongside its core telecommunications business. The operator also offers ICT solutions, data centre services, fibre broadband, electronic payment services, and financial services through subsidiaries and affiliates.

Platform stack

The SCC uses Cisco's unified security platform and Splunk for threat detection and machine analytics. It also includes Cisco Customer Experience Services, which Indosat described as combining local and global expertise.

The centre offers real-time detection, investigation, and response, aimed at matching the speed and scale of threats as connectivity increases and AI tools become more common.

Indosat also said the SCC provides continuous visibility and "AI-driven insights" intended to help prevent service disruption and reduce the impact of cyber incidents on customers' operations.

Managed security

Indosat described the SCC as a managed services offering for organisations of different sizes, with an emphasis on teams that need round-the-clock monitoring. It said the approach reflects an effort to "democratize security" by widening access to managed security services in the local market.

The launch comes as many enterprises and public sector bodies review security arrangements while deploying AI models, automating workflows, and expanding digital services. At the same time, security teams face increasingly industrialised cybercrime and more frequent use of automation by attackers.

Indosat also pointed to a shift away from point tools, arguing that security needs to span digital infrastructure rather than be treated as separate add-ons.

Market context

Telecom operators in Asia have been expanding into cybersecurity services as enterprise customers seek operational support and consolidated procurement. These offers often combine vendor platforms, security analytics, and outsourced monitoring through security operations centres.

Indosat did not disclose commercial terms, service tiers, or pricing for the SCC, and provided no performance metrics, staffing levels, or the number of customers signed up.

For Cisco, the project extends a long-running relationship with a major Indonesian operator and expands the use of Splunk in operational security settings. Cisco completed its acquisition of Splunk in 2024, positioning the software as a core part of its security and observability portfolio.

Both companies said the combined stack targets threats linked to AI adoption. They presented the SCC's monitoring and analytics as a way to generate actionable intelligence from security telemetry across customer environments.

Vikram Sinha, President Director & CEO of Indosat Ooredoo Hutchison, tied the project to national cyber readiness and protection for public and private sector organisations.

"The launch of Indosat's Security Command Centre, in collaboration with Cisco, strengthens Indonesia's cybersecurity posture and reinforces our commitment to protecting government, businesses, and communities," Sinha said.

He also linked the centre to longer-term plans for national digital development and the infrastructure required to sustain it.

"Combining world class technology with local expertise creates a secure and resilient digital infrastructure that fuels innovation and meets Indonesia's long term digital ambitions," Sinha said.

Cisco Chair and CEO Chuck Robbins said the SCC extends the partnership with Indosat and is part of a broader effort to improve digital resilience among Indonesian organisations.

"Cisco is proud to continue our partnership with Indosat to establish a new benchmark for digital resilience in Indonesia. By delivering the combined power of Cisco and Splunk, we are providing the critical infrastructure and trusted foundation Indonesian organizations need to safeguard against AI-powered threats and lead in a digital economy," Robbins said.

Indosat said the Security Command Centre provides continuous monitoring, end-to-end visibility, and actionable intelligence for customers adopting AI and expanding online services.