BeyondTrust awarded Gartner Customers Choice for second year
BeyondTrust has been recognised by Gartner Peer Insights as a Customers' Choice for its Remote Support software. This marks the second consecutive year BeyondTrust Remote Support has been distinguished in the Customers' Choice Quadrant, earning an overall rating of 4.6 out of 5 as of 30 June 2024. Based on 70 reviews collected over the past 18 months, 97% of reviewers expressed a willingness to recommend the product.
BeyondTrust's placement in the Customers' Choice Quadrant is determined by feedback and ratings from end-user professionals who have purchased, implemented, and utilised BeyondTrust products. Gartner Peer Insights, a free peer review and rating platform, organises reviews of by-products in live markets that align with Gartner's research markets. In the context of Remote Desktop Software, Gartner defines this category as tools that allow secure access and control of remote devices across multiple platforms, providing the same level of access as being physically present to manage and control remote resources.
Several users have provided positive feedback about BeyondTrust Remote Support. An IT Analyst from an IT Services company stated, "BeyondTrust Remote Support has been one of the most amazing tools we have ever used. This tool has made the major problem of remote troubleshooting a very simple task due to its simple and friendly user interface and its reliability and connectivity. Simply put, this has been one of the hero tools of our back-end operations."
Another user from the construction industry, identified as an IT Security & Risk Management Associate, highlighted the software's "rock solid" performance, saying, "We've used the BeyondTrust Remote Support software for over seven years now and been pleased with the consistency in which it delivers on what it promises. We've never needed to submit a support ticket for anything beyond a configuration question."
One IT Security & Risk Management professional in the IT Services industry praised the software, saying, "BeyondTrust Remote Support provides secure access to devices in our environment very efficiently. Scalability is a plus, and ease of use and deployment are key benefits. FedRAMP compliance is a must."
An IT Service Desk Manager from the retail industry noted the software's reliability and user-friendliness, adding, "Reliable, fast, and very easy for your end users to connect and use to enable remote support. One of the best remote support tools I've used simplifies the initial process of enabling the end user to initiate the remote session and enable you to support them. The queue management for end users is great for them to choose an available agent, while the technician gets notification that someone is waiting to start the remote support session."
Sam Elliott, SVP of Products at BeyondTrust, commented on the recognition: "Receiving the 2024 Customers' Choice distinction for Remote Desktop Software underscores our commitment to providing top-tier solutions that prioritise exceptional customer experiences. We are dedicated to continuously innovating and enhancing our offerings to help our customers meet their security goals. We are truly grateful for the valuable feedback shared by our customers through Gartner Peer Insights."
The Gartner Peer Insights Customers' Choice recognition is a significant accolade for BeyondTrust, reflecting strong customer satisfaction and performance in the Remote Desktop Software market.
