SecurityBrief Asia - Technology news for CISOs & cybersecurity decision-makers

Rob Newell stories

Rob Newell is a thought leader whose expert insights into Artificial Intelligence are shaping the conversation about the future of technology within the enterprise space. With a keen interest in the intersection of AI and customer relationship management, Newell highlights the transformative potential that voice and digital assistants hold for business operations. His forward-thinking stance posits that as AI matures, there's a significant opportunity for these tools to revolutionise how enterprises engage with their clients.

Moreover, Newell addresses the critical concern of legacy gridlock, which often hinders the maximisation of AI's capabilities. He understands the immense value that data analytics brings to the table; however, he also recognizes the challenges that outdated systems pose. Newell delves into the necessity of overcoming these impediments, demonstrating his deep interest in facilitating smoother pathways for the integration of AI within established infrastructures. His writings illuminate the roadblocks to innovation and offer guidance on navigating the complex journey towards technological advancement.

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Why Digital Customer Experience Will Define Business Success in 2025
Wed, 26th Feb 2025
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data analytics
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cx
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martech
In 2025, the digital customer experience will be crucial for organisational success, as over 70% of APAC consumers may switch brands after a poor interaction.
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How observability helps telcos deliver next-gen user experiences
Wed, 16th Oct 2024
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uc
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digital transformation
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genai
As telcos strive to meet evolving consumer demands, the rise of observability tools is crucial for enhancing digital customer experiences in the 5G era.
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Peter Marelas appointed as New Relic Field CTO for APJ
Thu, 4th Jul 2024
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data science
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ai
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cloud services
New Relic has named Peter Marelas as Field CTO for APJ, leveraging his 25 years of tech expertise to enhance customer engagement and promote observability solutions.
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How AI is transforming the Australian workforce
Fri, 23rd Feb 2024
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it training
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hcm
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aiops
Generative AI is reshaping Australia’s workforce, with technology skills now integral to the economy. Embracing AI could unlock billions of dollars by 2030, but requires an understanding of its intricacies and a stronger pipeline of tech workers.
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New Relic appoints Rob Newell as VP of Customer Adoption for APJ
Wed, 5th Apr 2023
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data analytics
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fintech
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martech
New Relic has hired Rob Newell as Vice President of Customer Adoption for Asia Pacific and Japan who will lead the team to empower businesses.
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Addressing legacy gridlock key to maximising AI
Tue, 25th Dec 2018
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crm
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data analytics
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martech
We all know that the value of data analytics is huge, but only if you can get to it - overcoming the barriers that legacy systems present.
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Voice and digital assistants the next enterprise step for AI
Mon, 24th Dec 2018
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uc
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data analytics
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martech
Voice and digital assistants are set to transform enterprise AI, automating tasks and enhancing user interfaces with spoken commands and personalised features.