SecurityBrief Asia - Technology news for CISOs & cybersecurity decision-makers

Stories that mention Raghav Sibal

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Will the Metaverse change retail as we know it in 2023?
Last week
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omnichannel
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metaverse
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online shopping
Many futurists have glorified the potential benefits of its positively revolutionary potential for the future of work, retail, and even bigger societal issues.
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Manhattan Associates predicts retail tech trends for 2023
Wed, 18th Jan 2023
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omnichannel
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it automation
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bnpl
The Australian retail landscape will see limited stock, growing volumes of returns and increased customer expectations for online deliveries.
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Manhattan Associates releases new solutions for post-purchase activity
Wed, 26th Oct 2022
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cx
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martech
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retail
The company says the new developments come at a time when customers' expectations of post-purchase experiences continue to change, creating new challenges for retailers.
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Manhattan helping Sonepar transform distribution network
Mon, 18th Jul 2022
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martech
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inventory management systems
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digital transformation
Sonepare is expanding its current Manhattan Active Warehouse Management capabilities to support its ongoing global omnichannel supply chain transformation.
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New late-stage order cancellation to improve customer service
Fri, 17th Jun 2022
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contact centre
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crm
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martech
Manhattan Associates launches new service allowing orders to be cancelled up to the point of manifested/loaded status, preventing unwanted shipments and costly returns.
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Shortening the click-to-customer cycle through smart technologies
Mon, 23rd May 2022
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crm
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contact centre
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pos
Speed of delivery without accuracy is a dealbreaker for consumers. How can retailers operating in an omnichannel environment overcome the challenge of click-to-customer cycle times.
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The evolution of POS technology in an omnichannel world
Fri, 22nd Apr 2022
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pos
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cx
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crm
Many retailers have quickly and successfully navigated the challenges of the last two years to seamlessly serve their customers across whichever touchpoints or platforms they prefer.
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Orders with multiple shipments causing customer dissatisfaction
Mon, 21st Feb 2022
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crm
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martech
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inventory management systems
76% of Australian shoppers indicate that they have experienced unusual delays in receiving goods they ordered online in the last three months.
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Retail trends for 2022 highlight adoption of new tech and staff retention as crucial
Fri, 21st Jan 2022
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open source
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inventory management systems
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retail
The overarching theme of these trends is set to encompass the adoption of news systems as the climate of in-store and online retail operations continues to rapidly evolve.
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Retailers struggling to meet customer expectations during COVID-19
Tue, 5th May 2020
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crm
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cx
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martech
"If retailers haven’t made investments in the supply chain that ensure a seamless shopping experience that reflects the experience shoppers previously had in store or online prior to COVID-19, it’s clear that consumer expectations won’t be met."
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