Stories that mention Andrew Cannington
Consumers turn to chatbots & online messaging as COVID-19 bites
Wed, 24th Jun 2020
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contact centre
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cx
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crm
The COVID-19 pandemic has led to adaptations in the way people live, work and interact – and an increase in chatbot usage is one of many customer experience side effects.
To get ahead with AI, get started with augmented intelligence
Fri, 2nd Feb 2018
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crm
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ai
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martech
AI is an extension of a human, not a substitute for it. Once we realise this fact, we can appreciate AI for what it truly is.