Global security manufacturer, Gallagher, has announced the promotion of two members of their Australian team, which will see their roles expand beyond an Australian remit to cover the Asia Pacific (APAC) and India, Middle East, and Africa (IMEA) regions.
Samantha Gibbons, formerly National Engagement Manager for Australia, has taken up the mantle of Marketing and Engagement Manager – APAC & IMEA, while Danielle Mitchell, previously Training Manager for Australia, will now be responsible for the strategic direction of training across the wider region.
“Over the course of their careers at Gallagher, both Samantha and Danielle have excelled in their areas of expertise. In addition to this, they have also brought the core Gallagher values to life in the way that they conduct themselves in developing meaningful relationships with our partners and customers outside of our company," said Executive Vice President of Gallagher APAC & IMEA, Craig Schutte.
Samantha will focus on channel partners and expand the direction, framework, and activities identified across APAC and IMEA. She said, “I look forward to working closely with my team to create alignment and direction for our marketing activities, as well as enhancing our external partnerships. With a focus on innovation and collaboration, I am eager to drive the growth of our brand in APAC and IMEA and contribute to Gallagher’s ongoing success.”
Danielle, in her new role, will work with Gallagher teams throughout APAC and IMEA to deploy the training initiatives the company has seen success within Australia, challenging the teams to innovate together with the goals of continually improving the customer experience and providing unparalleled customer care via Gallagher’s training offerings.
“I’m very grateful for the support I’ve been shown since joining Gallagher in 2020 and for this new opportunity. This role will ensure a consistent approach to training across the entire APAC IMEA region and ensure all customers benefit from our multi-faceted training offering. I’m excited about the potential that aligning our training teams will have on the future direction of Gallagher’s training initiatives,” Danielle said.
In the 30 months leading up to April 2020, a total of 1,785 APAC and IMEA Channel Partners and end-users had accessed Gallagher Security training. That figure has risen substantially in the 30 months after April 2020, where 12,716 people have accessed Gallagher Security training.
Gibbons and Mitchell have worked closely together over the past three years to make key initiatives a reality in Australia, including; Gallagher’s Care Plan, a system that provides service and support across product, training, advisory services, and development; Gallagher Digital Badges; a program that allows people who complete Gallagher training to easily share and showcase their skills, capabilities, and achievements digitally; and the End-User Knowledge Centre – a free resource available to Gallagher end-users that contains short ‘training’ videos providing the skills and knowledge to harness the full value of Gallagher’s Command Centre.
Samantha and Danielle aim to translate this success across APAC and IMEA regions. The creation of these two new roles will help Gallagher enhance their customer-centric approach and further grow their brand in the region.