Retailers stories

When both parties actively share and interpret data, they unlock efficiencies that streamline operations, reduce costs, and enhance customer satisfaction.

The strategic use of audio experiences in retail and hospitality venues can significantly enhance the customer experience, drive sales, and even improve employee productivity and satisfaction.

New research from Manhattan Associates has revealed how online returns processes are detrimental to shaping Australian retailers' perceptions.

Ultimately, it’s about the consumer experience. When we put the individual shopper at the centre of the advertising, everyone wins.

There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.

AI solutions enable retailers to enhance their customer experience by providing personalised recommendations and improving inventory management.

New global research reveals that luxury retailers expect technology investments will boost operational efficiency across the sector.

The eCommerce acceleration platform helped track down an estimated AU$2.5 million worth of potential unauthorised marketplace sales within or into Australia.

According to Shopify research, more Aussie retailers are embracing the power of AI and automation to boost productivity and efficiency.

eCommerce fraud is growing fast and financially impacting businesses across the globe, according to new research from Ravelin.

The fashion industry grapples with the repercussions of high return rates, particularly in the realm of clothing purchases.

In today’s rapidly evolving digital landscape, delivering a seamless and personalised customer journey across every touchpoint has become a critical necessity.

As shopping habits change, digital solutions have become a silver bullet to help retailers build customer loyalty and engagement.

Australian entrepreneurs are punching well above their weight, ranking third in the world when considering their direct impact on GDP.

Technology vendors and retailers need to consider the margins and value of their offerings to provide the right mix of affordable ‘value range’ and premium products.

Nearly 40% of all eCommerce retailers suffer customer-impacting disruptions, which cost up to $1 million per month.

Analysis of real purchases and returns across digital and physical journeys finds unified commerce leaders outperform competitors by as much as 6X in revenues.

With the cost-of-living crisis putting pressure on household incomes, the need for flexible payment options has never been more urgent.

BOPIS continues to grow and has become an important tool for merchants with online and physical stores to provide a seamless experience between them.

“There has been a lot of hype about the potential of the metaverse, but very little is known about what consumers expect."

Oxford University tech spin-out Aistetic’s new AI tool that scans the human body to provide accurate clothing measurements will save billions for UK retailers.

Fluent Order Management has gone live nationwide for SM Retail with the option to be used by over 50 brands, with Shop SM being the first cab off the rank.

Against an uncertain macro environment, customers are going to be increasingly selective with how and where they spend their money in 2023.

To achieve ultimate success in online retail, retailers need an end-to-end ecommerce solution that integrates with their business systems.