Most (if not all) retailers these days are using Artificial Intelligence (AI) or automation in many of their back-of-house or customer-facing services.

Megantic partnership with Deakin will give Victorian businesses the upper hand in driving growth amidst an eCommerce renaissance.

Similarweb has released its Digital 100, which ranks the top-performing digital domains for ten categories among Australian audiences.

Thanks to a network of “cloud” stores, grocery and food delivery providers such as Foodpanda can arrange for these commonly requested items to get packed up and sent over in almost no time.

Australia’s hotel sector is increasing its uptake of online commerce and technology, with direct bookings now one of the top two revenue drivers for the industry.

A new survey confirms a large trust gap between shoppers and retailers.

According to Shopify APAC managing director Shaun Broughton, Australians haven’t quite broadened their definition of what a store is.

Asia Pacific’s online retail market will be worth $2.8 trillion by 2025, up from $1.7 trillion in 2020.

Retailers who fared better during the pandemic were those who had a head-start in their digital capabilities. But, for others, it was a race to catch up. 

Having a unified digital and non-digital strategy, combined with unifying customer data, is how retailers can future-proof their business and succeed in a highly competitive market.

Here are the steps that e-tailers can take to optimise shipping processes to make it more efficient and cost-effective for all parties.

While the retail winners of 2020 have enjoyed a phenomenal rise in online sales, they should not get too smug about it.

With the acquisition of Mighty Ape, Kogan plans to make the most of its new asset by supporting the current team.

“It’s great to see APAC brands making significant progress in improving customer experience, however, currently they aren’t setting the bar high enough for a customer-centric strategy."

Are you an online retailer? This guide details the threats that you need to be aware of to keep safe in the biggest ever year of online shopping.

While 72% of Australian respondents prefer to shop in-store, more than any other country surveyed, 33% say they will now shop online more often.

Opportunity beckons to upgrade supply chain processes, transform the consumer experience and build customer loyalty across the omni-channel landscape.

The project will see the leading online retailer roll out more than 100 autonomous mobile robots and is the largest deployment of its kind in ANZ.

New survey finds one in four retailers have permanently lost critical business data, damaging sales and revenue.

ComCom accuses Becextech of a number of breaches, including false price claims.

The move is set to benefit consumers by providing more competition in the market and reducing prices.

New Zealand businesses are now able to sell ‘essential’ non-food consumer products such as computer equipment and mobile phones, while the country remains at Alert Level 4 lockdown.

"With more Kiwis shopping online than ever before it makes sense for online retailers to look to increase their marketing reach and improve their advertising return on investment."

"Asia Pacific is one of the fastest-growing markets for Emarsys and Adam brings the industry knowledge and depth of retail understanding to steward the business in this exciting phase of growth."