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Retailers must change mindset in wake of COVID-19
While the retail winners of 2020 have enjoyed a phenomenal rise in online sales, they should not get too smug about it.
Kogan to maintain Mighty Ape staff, branding
With the acquisition of Mighty Ape, Kogan plans to make the most of its new asset by supporting the current team.
APAC retailers lagging in omnichannel capabilities
“It’s great to see APAC brands making significant progress in improving customer experience, however, currently they aren’t setting the bar high enough for a customer-centric strategy."
The retailer safety guide for the world of online shopping
Are you an online retailer? This guide details the threats that you need to be aware of to keep safe in the biggest ever year of online shopping.
Research: Aussie retail will never be the same
While 72% of Australian respondents prefer to shop in-store, more than any other country surveyed, 33% say they will now shop online more often.
Futuresource: COVID-19 - Innovative retailers reaping rewards
Opportunity beckons to upgrade supply chain processes, transform the consumer experience and build customer loyalty across the omni-channel landscape.
Körber to roll out A/NZ’s largest deployment of autonomous robots
The project will see the leading online retailer roll out more than 100 autonomous mobile robots and is the largest deployment of its kind in A/NZ.
Survey: poor backup planning can cripple online retail
New survey finds one in four retailers have permanently lost critical business data, damaging sales and revenue.
ComCom warns Becextech for breaches against Fair Trading Act
ComCom accuses Becextech of a number of breaches, including false price claims.
Retailers see immediate lift after Govt's COVID-19 level 3 announcement
The move is set to benefit consumers by providing more competition in the market and reducing prices.
Govt widens 'essential products' to include tech goods
New Zealand businesses are now able to sell ‘essential’ non-food consumer products such as computer equipment and mobile phones, while the country remains at Alert Level 4 lockdown.
Online shopping to reach tipping point this Christmas
"With more Kiwis shopping online than ever before it makes sense for online retailers to look to increase their marketing reach and improve their advertising return on investment."
New APAC managing director for Emarsys
"Asia Pacific is one of the fastest-growing markets for Emarsys and Adam brings the industry knowledge and depth of retail understanding to steward the business in this exciting phase of growth."
Black Friday alert: Financial botnets targeting e-commerce apparel sites
Black Friday is arguably the most anticipated retail sales period in the world, when brands offer consumers the largest discounts and promotional offers.
Venafi uncovers suspicious retail lookalike domains using valid certificates
The total number of certificates using lookalike domains is more than 400% greater than the number of authentic retail domains.
Buy Now Pay Later users ditching their credit cards
"Buy Now Pay Later has changed the face of the way we pay for goods."
Gartner: Augmented retail shopping a reality by next year
Augmented reality and virtual reality will rely on 5G to change the customer experience inside and outside retail stores.
Instagram: The next big thing in online shopping?
This week Instagram announced a new feature called checkout, which allows users to buy products they find on Instagram.
The blurring line between online and physical retail
42% of Australian consumers have visited a store for the first time because of the enjoyable online digital experience the brand provided.
Online retailer Mighty Ape fixes wishlist privacy flaw
New Zealand online retailer Mighty Ape has been quick to fix issues that publicly shared some customers’ birthdates and product wishlists.
Adobe revamps Experience Cloud for retailers
Adobe has revamped its Adobe Experience Cloud to offer customer experience management (CXM) capabilities that draw on AI and machine learning technology.
ComCom report leads to greater focus on telcos, online retail
The light is shining on confusing complexities and consumer complaints about online retail and telco marketing behaviours in the new report.
ComCom warns online phone store for discount claims
Buy mobile has been warned for claiming discounts against retail prices it could not show proof for when asked.
E-commerce, telecoms, mergers named as 2018/19 focus for ComCom
The Commerce Commission has names published its priority focus areas for the upcoming year, including implementing new telecommunication regulations.