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How to regain customers' trust after a CX failure
From long call waiting times after various outages, less than desirable customer service ratings, or system crashes, there are a number of lessons to be learned if brands are to set themselves up for success in 2018.
How to restore customer loyalty after a data breach
In this day and age, data breaches and IT downtime are almost inevitable.
Going rogue: The challenges of AI in customer service
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
The chatbot comeback – is your business ready?
Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.
Cyara and blackchair put customer experience monitoring under the spotlight
Cyara is taking its customer experience technology to a new level as it partners with change management specialist blackchair.